At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences at The Medlock.
- Company: Join a brand-new hotel in the vibrant Etihad Campus, Manchester.
- Benefits: Enjoy competitive pay, exclusive discounts, and wellness activities.
- Other info: Flexible shifts and a supportive team culture await you.
- Why this job: Be part of a high-profile launch and shape the future of hospitality.
- Qualifications: Experience in fast-paced hotel operations and a passion for guest service.
The predicted salary is between 30000 - 32450 £ per year.
At the Medlock, we’re setting a new standard for hospitality—one that’s refined, genuine and unmistakably personal. As a Guest Services Manager, you’ll take a hands‑on leadership role in the day‑to‑day operation of the hotel, acting as a key point of contact for guests and team members alike. With a strong focus on Duty Management, you’ll support the smooth running of the hotel, lead by example on shift, and ensure every guest experience is delivered with warmth, confidence and attention to detail—from arrival through to departure.
This brand-new 401-key hotel is set to be a game-changer in hospitality, seamlessly integrating with one of the most prestigious entertainment and sporting destinations globally. The next evolution of the Etihad Campus will see it become a thriving sports and entertainment district, featuring state‑of‑the‑art training facilities, a world class 60,000 seater stadium, and vibrant leisure spaces including the Co‑op Live arena. It will become a world‑class hub for elite sport, music, and entertainment, attracting visitors from around the world.
The new hotel will sit at the heart of a vibrant and evolving Etihad Campus — an exceptional place for guests, teams, partners and fans to rest, reset and immerse themselves in everything the campus has to offer. We’re opening our doors soon and we’re building a team that’s as warm, grounded and full of personality as the city we call home.
What you’ll be doing:
- As Guest Services Manager, you’ll lead from the front, creating seamless and memorable experiences for every guest who walks through our doors.
- From arrival to departure, you’ll set the tone for exceptional service, ensuring every interaction reflects the warmth, personality and standards of The Medlock.
- You’ll inspire, coach and support the team to deliver outstanding guest experiences, building confidence and capability while creating an environment where people feel empowered to do their best work.
- Whether handling guest feedback, resolving challenges, or celebrating great moments, you’ll approach every situation with professionalism, empathy and a solutions‑focused mindset.
- Working closely with teams across the hotel, you’ll ensure operations run smoothly, anticipating guest needs and removing barriers before they become problems.
- You’ll balance the day‑to‑day demands of a busy operation with the unexpected, staying calm under pressure and leading by example.
- You’ll be a key ambassador for The Medlock, bringing our values to life through every interaction, championing our culture and helping guests discover what makes both our hotel and our city so special.
Our hotel never stops, and neither does the experience we create. We operate 365 days a year, with shift patterns designed to reflect the rhythm of the business while offering flexibility where possible. Specific hours and working patterns can be discussed at interview.
About you:
- Warm, welcoming and naturally genuine in the way you care for guests and colleagues.
- Confident under pressure, with a steady presence and a touch of individuality that makes you memorable.
- An effective communicator, grounded and connected to the city you’re helping shape.
- Experienced in a fast‑paced hotel operation, ideally within a premium, lifestyle or high‑energy environment.
What’s in it for you?
- Join the pre‑opening team for a high‑profile launch within one of Manchester’s most exciting developments.
- Be part of a dynamic, fun and engaging team focused on delivering exceptional experiences from day one.
- Work closely with City Football Group, Valor Hospitality and Radisson Hotel Group—benefitting from strong support while retaining local ownership and autonomy within the wider hotel team.
- In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 B&B
- Discounted stays for friends and family
- 50% discount when dining in our restaurants and bars
- Free meals while on duty, keeping you well‑fueled
- Access to high‑street discounts on a range of shops, experiences and more
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme
- Generous refer‑a‑friend bonuses, starting at £250
- Caring for your health and wellbeing, both in and outside of work
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing
- Healthcare Cash Plan options, from just £5 per month
If you excel in a dynamic environment and have a keen eye for detail, we’d love to hear from you. Ready to be a part of history? Apply now and take your hospitality career to the next level.
Guest Services Manager, The Medlock in Manchester employer: Valor Hospitality
At The Medlock, we pride ourselves on creating a warm and engaging work environment that reflects the vibrant spirit of Manchester. As a Guest Services Manager, you'll not only lead a dedicated team in delivering exceptional guest experiences but also benefit from exclusive discounts, wellness activities, and a supportive culture that prioritises your growth and wellbeing. Join us at this exciting new hotel within the Etihad Campus, where every day offers the chance to shape memorable moments for our guests and develop your career in a dynamic hospitality setting.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Manager, The Medlock in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Valor Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Valor Hospitality
Don't be shy about reaching out to Valor Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Manager, The Medlock in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Valor Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Valor Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
