Front of House Supervisor - Medlock in Manchester

At the Medlock, we’re setting a new standard for hospitality—one that’s refined, genuine and unmistakably personal. As Front of House Supervisor, you’ll play a key role in bringing this experience to life, supporting the Front Office team to deliver warm, confident welcomes, seamless departures and thoughtful, memorable moments at every stage of the guest journey.

This brand-new 401-key hotel is set to be a game-changer in hospitality, seamlessly integrating with one of the most prestigious entertainment and sporting destinations globally. The next evolution of the Etihad Campus will see it become a thriving sports and entertainment district, featuring state-of-the-art training facilities, a world-class 60,000 seater stadium, and vibrant leisure spaces including the Co‑op Live arena.

You’ll take pride in your rooms, completing both daily and deep cleaning to a consistently high standard, with care and close attention to detail. Whether preparing rooms for arriving guests or refreshing them during a stay, you’ll ensure every space is presented to the highest standard—ready to be enjoyed and remembered. Working closely with your team and other departments, you’ll bring a positive, supportive approach, always ready to step in where needed. You’ll follow all safety and hygiene standards, using equipment and materials responsibly and with confidence.

You’ll be a key ambassador for The Medlock, bringing our brand to life through the care you show, the details you deliver and the standards you uphold. Our hotel never stops, and neither does the care behind it. We operate 365 days a year, with shift patterns designed to reflect the rhythm of the business—offering flexibility where possible. Specific hours and working patterns can be discussed at interview.

About you

• Warm, welcoming and naturally genuine in the way you care for guests and colleagues
• Confident under pressure, with a steady presence and a touch of individuality that makes you memorable
• An effective communicator, grounded and connected to the city you’re helping shape
• Experienced in a fast‑paced hotel operation, ideally within a premium, lifestyle or high‑energy environment

What’s in it for you?

• Join the pre‑opening team for a high‑profile launch within one of Manchester’s most exciting developments.
• Be part of a dynamic, fun and engaging team focused on delivering exceptional experiences from day one.
• Work closely with City Football Group, Valor Hospitality and Radisson Hotel Group — benefitting from strong support while retaining local ownership and autonomy within the wider hotel team.

Benefits and Perks

• Exclusive discounts for you, your friends and family
• Valor team member rates at our UK hotels, with rooms from just £30 B&B
• Discounted stays for friends and family
• 50% discount when dining in our restaurants and bars
• Free meals while on duty, keeping you well‑fueled
• Access to high‑street discounts on a range of shops, experiences and more
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme
• Generous refer‑a‑friend bonuses, starting at £250

Health and Wellbeing

• A calendar of wellness activities – from healthy lunches to wellbeing walks and payday treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.

If you excel in a dynamic environment and have a keen eye for detail, we’d love to hear from you. Ready to be a part of history? Apply now and take your hospitality career to the next level.