As the Assistant Reception Manager, you and your team will be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check‑in to check‑out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality.
Are you a hospitality enthusiast with a passion for leading teams and delivering top‑notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team.
Responsibilities
- Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service.
- Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy.
- Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures.
- Reservation Management: Manage room reservations, cancellations, and modifications with accuracy.
- Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies.
- Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently.
- Standards and Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations.
Career Growth & Development
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
Qualifications
- Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception.
- Strong leadership skills with the ability to inspire and manage a team effectively.
- Excellent communication and interpersonal skills.
- Proficiency in hotel management software (e.g., Opera, PMS).
- Strong organizational skills and attention to detail.
- Ability to handle stressful situations with a calm and professional demeanor.
- Flexibility to work various shifts, including weekends and holidays.
Benefits
- Competitive rates of pay.
- Exclusive discounts for you, your friends and family.
- Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well‑fueled.
- Access to high‑street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer‑a‑friend bonuses, starting at 250.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just 5 per month.
- A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
