At a Glance
- Tasks: Support the Front of House team in creating unforgettable guest experiences.
- Company: Join The Medlock, a new Radisson Blu hotel in Manchester's vibrant Etihad Campus.
- Benefits: Enjoy exclusive discounts, free meals, and wellness activities while working in a dynamic team.
- Other info: Join a supportive team focused on personal growth and community connection.
- Why this job: Be part of a high-profile launch and shape the future of city centre hospitality.
- Qualifications: Previous hotel customer service experience and a passion for genuine hospitality.
The predicted salary is between 30000 - 40000 £ per year.
At The Medlock, we’re redefining city centre hospitality with an experience that’s polished, heartfelt and unmistakably personal.
As Assistant Front of House Manager, you’ll support the Front of House leadership team in shaping the guest journey – from warm, confident arrivals to smooth, seamless departures and every meaningful touchpoint in between.
The Medlock, a Radisson Blu hotel, is opening at the heart of Manchester’s Etihad Campus, home to Manchester City Football club. This brand-new 401‑key hotel is set to be a game‑changer in hospitality, seamlessly integrating with one of the most prestigious entertainment and sporting destinations globally.
The next evolution of the Etihad Campus will see it become a thriving sports and entertainment district, featuring state‑of‑the‑art training facilities, a world‑class 60,000‑seater stadium, and vibrant leisure spaces including the Co‑op Live arena. It will become a world‑class hub for elite sport, music, and entertainment, attracting visitors from around the world.
The new hotel will sit at the heart of a vibrant and evolving Etihad Campus – an exceptional place for guests, teams, partners and fans to rest, reset and immerse themselves in everything the campus has to offer.
We’re opening our doors soon and we’re building a team that’s as warm, grounded and full of personality as the city we call home.
What you’ll be doing
- Supporting the Front of House Manager, you’ll help lead our Reception team, creating a welcoming atmosphere where guests feel seen, supported and genuinely cared for.
- You’ll champion our brand standards, nurture a confident sales and service culture, and bring structure, warmth and pride to a team delivering Medlock moments around the clock.
- As an Assistant Front of House Manager, you’ll play a key role in setting the tone for our arrival experience and ensuring consistently elevated service – bringing the spirit and personality of Manchester into every guest moment.
What’s in it for you
- Join the pre‑opening team for a high‑profile launch within one of Manchester’s most exciting developments.
- Be part of a dynamic, fun and engaging team focused on delivering exceptional experiences from day one.
- Work closely with City Football Group, Valor Hospitality and Radisson Hotel Group – benefitting from strong support while retaining local ownership and autonomy within the wider hotel team.
About you
- You have a natural, relaxed warmth and deliver hospitality that feels genuine and never scripted.
- You lead with heart, communicate honestly, stay calm under pressure and bring individuality to your presence.
- You're passionate about developing people – instinctively building team spirit, confidence and pride.
- You're a strong communicator and collaborator, grounded, dependable and connected to the city's identity.
- You bring previous hotel customer service experience, in a similar position, ideally within a premium, lifestyle or design‑led property.
Benefits
- Exclusive discounts for you, your friends and family.
- Valor team member rates at our UK hotels, with rooms from just £30 B&B.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well‑fuelled.
- Access to high‑street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer‑a‑friend bonuses, starting at £250.
- Caring for your health and wellbeing, both in and outside of work.
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay‑day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
If you're passionate about service, people and creating something special every day, we'd love to hear from you.
Ready to be a part of history? Take your hospitality career to the next level.
Equal opportunities
Valor Hospitality promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.
Employment is subject to the provision of proof of eligibility to work in the UK. Due to our safeguarding promise, all UK based roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
Assistant Front of House Manager in Manchester employer: Valor Hospitality
At The Medlock, we pride ourselves on creating a warm and engaging work environment that reflects the vibrant spirit of Manchester. As part of the pre-opening team for this exciting new hotel, you'll enjoy exclusive benefits, including discounted stays and wellness activities, while having the opportunity to grow your career in a dynamic setting that values genuine hospitality and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front of House Manager in Manchester
✨Tip Number 1
Get to know the company! Research The Medlock and its values. When you walk in for an interview, show that you understand their mission of redefining city centre hospitality. This will help you connect with the team and demonstrate your genuine interest.
✨Tip Number 2
Practice your people skills! As an Assistant Front of House Manager, you'll be all about creating a welcoming atmosphere. Role-play common scenarios with friends or family to boost your confidence in handling guest interactions and leading your team.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend local hospitality events. Building connections can give you insider tips and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 4
Showcase your personality! The Medlock values warmth and individuality, so let your true self shine during interviews. Share personal stories that highlight your passion for hospitality and how you can contribute to creating those memorable 'Medlock moments'.
We think you need these skills to ace Assistant Front of House Manager in Manchester
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your warmth and individuality. Remember, we’re all about creating genuine connections.
Tailor Your Application:Make sure to customise your application to reflect how your experience aligns with the role of Assistant Front of House Manager. Highlight any relevant customer service experience and how you can contribute to our vibrant team at The Medlock.
Show Your Passion:Express your enthusiasm for hospitality and working in a dynamic environment. Share specific examples of how you've created memorable experiences for guests in the past – we love hearing about those 'Medlock moments'!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our exciting new team at The Medlock!
How to prepare for a job interview at Valor Hospitality
✨Know the Brand
Before your interview, take some time to research The Medlock and its values. Understand their approach to hospitality and how they aim to create a personal experience for guests. This will help you align your answers with their brand ethos during the interview.
✨Showcase Your People Skills
As an Assistant Front of House Manager, your ability to connect with both guests and team members is crucial. Prepare examples from your past experiences where you’ve successfully led a team or resolved guest issues. Highlight your natural warmth and communication style.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you had to stay calm under pressure or handle unexpected situations. Be ready to discuss these examples in detail, showcasing your ability to maintain a positive atmosphere and ensure smooth operations, which is key for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the hotel. Inquire about the team culture, training opportunities, or how they envision the guest experience evolving. This demonstrates your enthusiasm and commitment to being part of their journey.
