At a Glance
- Tasks: Engage with guests, maintain facilities, and support fitness programmes.
- Company: Join the vibrant team at Holiday Inn Aylesbury.
- Benefits: Enjoy discounts, free meals, wellness activities, and career growth opportunities.
- Other info: Flexible shifts and a supportive team environment await you.
- Why this job: Make a difference in guests' leisure experiences while developing your skills.
- Qualifications: Customer service experience and First Aid certification preferred.
The predicted salary is between 15862 - 15862 € per year.
Are you passionate about fitness and wellness? Join our team as a Leisure Assistant, where you'll play a crucial role in delivering a high-quality leisure experience to our guests. With a focus on customer satisfaction and safety, you'll support the smooth operation of our leisure facilities, ensuring they are clean, well-maintained, and welcoming to all visitors.
Key Responsibilities
- Customer Engagement: Greet and assist guests in a friendly and professional manner, providing information about facilities, services, and programmes.
- Facility Maintenance: Ensure all equipment and areas are clean, safe, and in good working condition, following health and safety protocols.
- Pool and Gym Supervision: Monitor activity within the pool and gym areas to ensure a safe environment for all users.
- Programme Support: Assist with the delivery of leisure and fitness programmes, including group classes and one-on-one sessions.
- Administrative Duties: Carry out front desk operations, including bookings, payments, and membership inquiries.
- Health and Safety: Conduct regular checks and report any issues to ensure compliance with health and safety regulations.
Desired Skills and Qualifications
- Customer Service Experience: Previous experience in a customer-facing role, ideally within the leisure or hospitality industry.
- First Aid Certification: Valid First Aid and CPR certification is highly desirable.
- Communication Skills: Excellent verbal and written communication skills.
- Team Player: Ability to work effectively within a team environment.
- Flexibility: Willingness to work various shifts, including evenings and weekends.
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family.
- Valor team member rates at our UK hotels, rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
- Caring for your health and wellbeing, both in and outside of work.
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
- Supporting your hospitality career growth.
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
Fancy joining our team? We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Leisure Assistant employer: Valor Hospitality
At Holiday Inn Aylesbury, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and growth. As a Leisure Assistant, you'll enjoy competitive pay, exclusive discounts, and access to wellness activities, all while contributing to a welcoming environment for our guests. With opportunities for professional development through fully funded apprenticeship programmes and internal training, you can build a rewarding career in the hospitality industry with us.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Holiday Inn Aylesbury. Understand their values and what they stand for in the leisure industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service experience aligns with the role of a Leisure Assistant. The more comfortable you are, the better you'll come across during the actual interview.
✨Tip Number 3
Show off your personality! When you meet the team, let your passion for fitness and wellness shine through. Share your experiences and how you can contribute to creating a welcoming environment for guests. Remember, they want to see the real you!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen on the position and helps keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Leisure Assistant
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for fitness and wellness right from the start! In your application, share why you love working in leisure and how you can contribute to creating a fantastic experience for our guests.
Tailor Your CV:Make sure your CV highlights relevant customer service experience, especially in leisure or hospitality. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise:When writing your cover letter, keep it straightforward and to the point. We appreciate clarity, so make sure you communicate your key points effectively without rambling on.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Valor Hospitality
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Leisure Assistant. Familiarise yourself with customer engagement techniques and health and safety protocols. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer satisfaction, be prepared to share examples from your past experiences where you provided excellent service. Think of specific situations where you went above and beyond for a guest or resolved a complaint effectively.
✨Demonstrate Team Spirit
Being a team player is crucial in this position. During the interview, highlight your ability to work well with others. Share stories that illustrate how you've collaborated with colleagues in previous roles, especially in a leisure or hospitality setting.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the leisure programmes you'll be supporting or the team culture. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
