At a Glance
- Tasks: Engage with guests and ensure a safe, clean leisure environment.
- Company: Join the vibrant team at Holiday Inn Aylesbury.
- Benefits: Enjoy discounts, free meals, and wellness activities.
- Other info: Flexible shifts with opportunities for growth and recognition.
- Why this job: Make a difference in guests' leisure experiences while developing your career.
- Qualifications: Customer service experience and First Aid certification preferred.
The predicted salary is between 15862 - 15862 £ per year.
Holiday Inn Aylesbury £15,862.08 per annum /£12.71 per hour, 24 hours per week across 3 days.
Are you passionate about fitness and wellness? Join our team as a Leisure Assistant, where you'll play a crucial role in delivering a high-quality leisure experience to our guests. With a focus on customer satisfaction and safety, you'll support the smooth operation of our leisure facilities, ensuring they are clean, well-maintained, and welcoming to all visitors.
Key Responsibilities- Customer Engagement: Greet and assist guests in a friendly and professional manner, providing information about facilities, services, and programmes.
- Facility Maintenance: Ensure all equipment and areas are clean, safe, and in good working condition, following health and safety protocols.
- Pool and Gym Supervision: Monitor activity within the pool and gym areas to ensure a safe environment for all users.
- Programme Support: Assist with the delivery of leisure and fitness programmes, including group classes and one-on-one sessions.
- Administrative Duties: Carry out front desk operations, including bookings, payments, and membership inquiries.
- Health and Safety: Conduct regular checks and report any issues to ensure compliance with health and safety regulations.
- Customer Service Experience: Previous experience in a customer-facing role, ideally within the leisure or hospitality industry.
- First Aid Certification: Valid First Aid and CPR certification is highly desirable.
- Communication Skills: Excellent verbal and written communication skills.
- Team Player: Ability to work effectively within a team environment.
- Flexibility: Willingness to work various shifts, including evenings and weekends.
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family.
- Valor team member rates at our UK hotels, rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
- Caring for your health and wellbeing, both in and outside of work.
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
- Supporting your hospitality career growth.
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Leisure Assistant employer: Valor Hospitality
At Holiday Inn Aylesbury, we pride ourselves on fostering a vibrant work culture that prioritises employee wellbeing and growth. As a Leisure Assistant, you'll enjoy competitive pay, exclusive discounts, and access to wellness activities, all while being part of a supportive team dedicated to delivering exceptional leisure experiences. With opportunities for professional development through fully funded apprenticeships and internal programmes, we are committed to helping you thrive in your hospitality career.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Holiday Inn Aylesbury. Understand their values and what they stand for in the leisure industry. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to customer service and safety protocols. Think about how your past experiences can relate to the role of a Leisure Assistant. We want you to feel confident when you walk into that interview!
✨Tip Number 3
Dress the part! Make sure you look professional and approachable. First impressions matter, especially in a customer-facing role like this. A smart appearance shows that you take the opportunity seriously and are ready to represent the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Leisure Assistant
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for fitness and wellness right from the start! In your application, mention any relevant experiences or interests that highlight your commitment to a healthy lifestyle.
Tailor Your CV:Make sure your CV is tailored to the Leisure Assistant role. Highlight your customer service experience and any relevant qualifications, like First Aid certification, to show us you’re the perfect fit for our team.
Be Personable:Remember, we’re looking for someone who can engage with guests in a friendly manner. Use a warm tone in your cover letter and share examples of how you've provided excellent customer service in the past.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for all the fantastic perks we offer at Holiday Inn Aylesbury.
How to prepare for a job interview at Valor Hospitality
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Leisure Assistant. Familiarise yourself with customer engagement techniques and health and safety protocols. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer satisfaction, be ready to share examples from your past experiences where you provided excellent service. Think of specific situations where you went above and beyond for a guest or resolved a tricky issue. This will demonstrate your ability to engage with guests effectively.
✨Highlight Your Team Spirit
Being a team player is crucial in this position. Prepare to discuss how you've collaborated with others in previous roles. Share stories that illustrate your ability to work well within a team, especially in a fast-paced environment like a leisure facility.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the leisure programmes, team dynamics, or opportunities for growth within the company. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
