At a Glance
- Tasks: Convert enquiries into bookings and drive business growth through effective pricing strategies.
- Company: Join a dynamic hotel team focused on customer service and operational excellence.
- Benefits: Enjoy exclusive discounts, free meals, wellness activities, and career development opportunities.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
- Why this job: Be an ambassador for our values while making a real impact in the hospitality industry.
- Qualifications: Experience in customer service and a passion for hospitality are essential.
The predicted salary is between 13.21 - 13.21 £ per hour.
£27,476.80 per annum/ £13.21 per hour, 40 hours per week over 5 days
Are you a dynamic and customer-focused professional with a passion for driving revenue and business growth?
We areseeking a Reservations Agentto join our dedicated team.
In this role, you will implement strategies to maximize business growth through effective pricing, inventory controls, and the conversion of enquiries.
You will be an ambassador of our purpose, values, and behaviors, ensuring superior customer service and operational excellence.
Key Responsibilities
- Utilize effective call handling techniques, thorough product knowledge, and superior customer service to convert enquiries into bookings.
- Adhere to company processes and procedures to ensure business data is robust and accurate at all times.
- Implement pricing and selling strategies for all market segments to achieve financial budgets and targets, driving performance against competitors.
- Keep competitor information up-to-date and conduct visits to competitor hotels as needed.
- Ensure consistent delivery of superior customer service through the Customer Service Programme, Venue Verdict, and BDRC, where applicable.
- Promote a team environment that enhances employee morale and fosters a high level of commitment and pride in the hotel.
- Consider total revenue and "lifetime value" when assessing new business enquiries, utilizing demand calendars, displacement tools, and market data.
- Maintain good working relationships with colleagues in the Revenue department and other hotel departments.
- Undertake any reasonable project or request from the General Manager to grow and improve the business.
Qualifications
- Administration, switchboard, and computer experience
- Previous hospitality or retail experience
- Previous Customer Service experience
- Good understanding of written and spoken English language
- Ability to speak a foreign language is a plus
Desired Attributes
- Outgoing personality, highly motivated, enthusiastic, and a good team player with a creative flair.
Strong sales, customer care, and negotiation skills.
Strong verbal and written communication skills.
Ability to remain focused and prioritize tasks under pressure.
In addition to competitive rates of pay, we also offer
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 Bed & Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
- Caring for your health and wellbeing, both in and outside of work
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #Healthy Habits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
- Supporting your hospitality career growth
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
(optional) I am a diversity candidate. I am BAME or from a disadvantaged background or over 55 years old or Non-Binary or Disabled or Non-Heterosexual etc.
What is BAME? | Why do we ask?
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Reservations Agent in Harrogate employer: Valor Hospitality
As a Leisure Club Manager, you will thrive in a vibrant work culture that prioritises employee wellbeing and development. With access to comprehensive training programmes, competitive pay, and exclusive discounts, our company fosters an environment where you can grow your career while enjoying meaningful interactions with members. Join us in creating a positive impact on the community through wellness activities and team recognition initiatives, all within a supportive and flexible workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in Harrogate
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Valor Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Valor Hospitality
Don't be shy about reaching out to Valor Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Agent in Harrogate
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Valor Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Valor Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
