At a Glance
- Tasks: Lead the front office team to deliver exceptional guest experiences and drive hotel standards.
- Company: Join a dynamic hotel group with a focus on innovation and guest satisfaction.
- Benefits: Enjoy exclusive discounts, free meals, wellness activities, and career development opportunities.
- Other info: Flexible shifts available, with opportunities for apprenticeships and internal development.
- Why this job: Make a real impact in hospitality while growing your career in a supportive environment.
- Qualifications: Experience in a supervisory or reception role with strong leadership skills.
The predicted salary is between 28000 - 28000 € per year.
We are looking for an Assistant Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. This may be in a supervisor role or in a Reception Manager role. The successful candidate will lead with purpose and vision using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to respond to a range of situations. Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda.
The Assistant Front Office Manager will be responsible for the Front Office team. Building a high performing team across the division is what success looks like. We are open 7 days a week, 365 days a year and need people to work a range of shifts and days—this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
Benefits:
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast
- Discounted stays for friends and family
- 50% discount when dining in our restaurants and bars
- Free meals while on duty, keeping you well-fuelled
- Access to high-street discounts on a range of shops, experiences and more
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme
- Generous refer-a-friend bonuses, starting at £250
Caring for your health and wellbeing:
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay-day treats, not forgetting our annual #HealthyHabits campaign
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing
- Healthcare Cash Plan options, from just £5 per month
Supporting your hospitality career growth:
- Fully funded apprenticeship programmes
- Internal development programmes, designed to support you as you grow within your role
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Assistant Front Office Manager in Hampshire employer: Valor Hospitality
As an Assistant Front Office Manager at our hotel, you will thrive in a dynamic and supportive work environment that prioritises exceptional guest experiences and employee growth. With flexible shift patterns, exclusive discounts, and access to nationally recognised apprenticeships, we are committed to your professional development and wellbeing. Join us to be part of a high-performing team where your contributions are celebrated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager in Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experience shine through. Share stories that highlight your innovative solutions and how you've driven standards in previous roles.
✨Tip Number 3
Be flexible with your availability. Since the role requires working various shifts, showing that you're open to different hours can make you a more attractive candidate. Plus, it shows you're ready to jump in when needed!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities and benefits we offer right there.
We think you need these skills to ace Assistant Front Office Manager in Hampshire
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous roles, especially if you've been in a supervisor or reception manager position. We want to see how you've driven standards and delivered exceptional guest experiences in the past!
Be Innovative:In your application, let us know how you've tackled challenges creatively. We love candidates who can think on their feet and come up with fresh ideas to enhance guest satisfaction.
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect the specific skills and experiences that match the Assistant Front Office Manager role. This shows us you’re genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Valor Hospitality
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s values and services. Research their guest experience standards and think about how your previous roles align with these. This will show that you’re genuinely interested and ready to contribute.
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and developed teams in the past. Highlight any innovative solutions you've implemented to improve guest satisfaction or team performance.
✨Be Ready for Situational Questions
Expect questions that assess your ability to handle various situations. Think of scenarios where you had to react quickly to guest complaints or operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Flexibility is Key
Since the role requires working various shifts, be prepared to discuss your availability openly. Show that you’re adaptable and willing to meet the demands of the job. This will demonstrate your commitment to being a reliable team member.
