At a Glance
- Tasks: Create genuine connections and provide delightful experiences for our guests.
- Company: Join the vibrant team at Courtyard by Marriott Edinburgh.
- Benefits: Enjoy exclusive discounts, free meals, and wellness activities.
- Other info: Flexible shifts with opportunities for growth and recognition.
- Why this job: Make a real impact on guests' stays while developing your hospitality career.
- Qualifications: A passion for people and a proactive attitude.
The predicted salary is between 26520 - 26520 € per year.
Courtyard by Marriott Edinburgh - Fixed Term Contract £26,520.00 per annum/ £12.75 per hour, 40 hours per week across 5 days.
Are you able to create genuine connection with people and provide moments of delight? If you are answering YES, then we want to hear from you. We are recruiting for Guest Services Agents to join our Front Office team. You will be making our guests feel comfortable and looked after, making sure they are welcomed and cared for during their stay. You will be proactive and people focused, always looking to make an impact on the guests and bring smiles to their faces.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training.
Benefits:- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast
- Discounted stays for friends and family
- 50% discount when dining in our restaurants and bars
- Free meals while on duty, keeping you well‑fuelled
- Access to high‑street discounts on a range of shops, experiences and more
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme
- Generous refer‑a‑friend bonuses, starting at £250
- Caring for your health and wellbeing, both in and outside of work
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing
- Healthcare Cash Plan options, from just £5 per month
- Supporting your hospitality career growth
- Fully funded apprenticeship programmes
- Internal development programmes, designed to support you as you grow within your role
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Guest Services Agent [FTC] employer: Valor Hospitality
Courtyard by Marriott Edinburgh is an exceptional employer that prioritises genuine connections and guest satisfaction, making it a rewarding place to work. With flexible shift patterns, comprehensive training opportunities including nationally recognised apprenticeships, and a strong focus on employee wellbeing through wellness activities and support programmes, we ensure our team members thrive both personally and professionally. Enjoy exclusive discounts, generous bonuses, and a culture that celebrates your achievements in the heart of Edinburgh.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Agent [FTC]
✨Tip Number 1
Get to know the company culture! Before your interview, check out Courtyard by Marriott's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about creating connections, think of examples from your past experiences where you've made someone feel special or resolved an issue. Be ready to share these stories during your chat!
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows you care about the role and respect the guests you'll be serving.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. Plus, applying directly shows your enthusiasm for the position. Don’t forget to follow up after your application – a little nudge can go a long way!
We think you need these skills to ace Guest Services Agent [FTC]
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with people.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've made guests feel welcome in the past – we love hearing about those moments of delight!
Keep It Clear and Concise:While we appreciate creativity, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if it helps to organise your thoughts and keep things tidy.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Valor Hospitality
✨Know the Company
Before your interview, take some time to research Courtyard by Marriott Edinburgh. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Guest Services Agent, your ability to connect with guests is crucial. Prepare examples from your past experiences where you've gone above and beyond to make someone feel welcome or resolved an issue. This will demonstrate your proactive and people-focused approach.
✨Be Ready for Flexibility Questions
Since the role requires working various shifts, be prepared to discuss your availability openly. Think about your schedule and how you can accommodate the needs of the hotel, especially during busy evenings and weekends. This shows you're adaptable and ready to contribute.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team culture, training opportunities, or what a typical day looks like for a Guest Services Agent. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
