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- Tasks: Deliver top-notch customer service and manage reservations with a friendly team.
- Company: Join Valor Hospitality, a vibrant company dedicated to excellence in hospitality.
- Benefits: Enjoy flexible hours, discounts, free meals, and wellness initiatives.
- Other info: Opportunities for apprenticeships and career growth await you!
- Why this job: Be part of a dynamic team and make guests feel special every day.
- Qualifications: Passion for hospitality and strong communication skills are essential.
The predicted salary is between 26544 - 26544 £ per year.
We are looking for a friendly, passionate and energetic Reservations and Events Agent to join our team. The role will keep us front-line, delivering attentive customer-focused service, understanding brand standards, and enjoying working as part of a successful team. You will master taking reservations, chasing bookings, and staying informed about our food and beverage packages to ensure maximum occupancy and room rates.
As part of the team you will keep the reception updated on occupancy levels, no-shows, VIPs and special events, while championing Valor Hospitality Europe Limited's purpose, values and behaviours. We operate 7 days a week, 365 days a year – shifts and hours are flexible and will be discussed during interview. We also offer nationally recognised apprenticeships and detailed brand training.
Responsibilities
- Provide top-quality customer service
- Work as part of a great team
- Take enquiries and bookings via telephone and online booking systems
- Convert enquiries into sales
- Process, amend and update bookings as required
- Maximise revenue through upselling
- Handle administration and use technology efficiently
- Be available to work when the team and customer need you most
- Support wellness initiatives (healthy lunches, wellbeing walks, pay day treats and the #HealthyHabits campaign)
- Utilise the Employee Assistance Programme for confidential advice 24/7 for you and your family
- Manage Healthcare Cash Plan options starting at £5 per month
- Maintain excellent communication, interpersonal and problem-solving abilities
- Show a passion for hospitality and a relentless commitment to excellence
Benefits
- Monthly and annual team member service awards recognizing achievements
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, rooms from just £30 Bed & Breakfast
- Discounted stays for friends and family
- 50% discount when dining in our restaurants and bars
- Free meals while on duty
- Access to high-street discounts on a range of shops, experiences and more
- Up to 40% savings on a wide range of bikes with the Cycle To Work Scheme
- Generous refer-a-friend bonuses starting at £250
Reservations and Events Agent - Gloucester employer: Valor Hospitality
Contact Detail:
Valor Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations and Events Agent - Gloucester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Valor Hospitality Europe Limited. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! As a Reservations and Events Agent, you'll be the face of the company. Role-play common scenarios with friends or family to boost your confidence in handling enquiries and bookings. The more prepared you are, the better you'll shine during the interview!
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've worked well in a team before. Highlighting your ability to collaborate and support your colleagues will resonate well with the hiring team, as they value a strong team dynamic.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our awesome team. So, get clicking and let’s make it happen!
We think you need these skills to ace Reservations and Events Agent - Gloucester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and energetic personality shine through! We want to see how passionate you are about hospitality and customer service, so don’t be afraid to inject a bit of your character into your words.
Tailor Your Application: Make sure to tailor your application to the role of Reservations and Events Agent. Highlight your experience with bookings, customer service, and teamwork. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Valor Hospitality
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s values and services. Understand their food and beverage packages, as well as the importance of customer service in the hospitality industry. This will show your passion for the role and help you answer questions confidently.
✨Show Off Your People Skills
As a Reservations and Events Agent, you'll be interacting with customers all day. Be prepared to share examples of how you've provided excellent customer service in the past. Think about times when you’ve turned a negative experience into a positive one – this will highlight your problem-solving abilities.
✨Be Ready to Upsell
Upselling is key in this role, so think of ways you can maximise revenue through your interactions. Prepare some ideas on how you would promote additional services or packages during the booking process. This shows that you’re proactive and understand the business side of hospitality.
✨Ask Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or wellness initiatives they offer. This not only shows your interest in the role but also helps you determine if the company culture aligns with your values.