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- Tasks: Deliver top-notch customer service and support a fantastic team in reservations and events.
- Company: Join a vibrant hospitality brand committed to excellence and teamwork.
- Benefits: Enjoy exclusive discounts, free meals, and wellness activities for your health and wellbeing.
- Other info: Opportunities for professional development and recognition through awards.
- Why this job: Be part of a dynamic team and grow your career in the exciting world of hospitality.
- Qualifications: Strong communication skills and a passion for delivering exceptional service.
The predicted salary is between 22000 - 26000 £ per year.
Role Reservations and Events Agent operates the front line delivering attentive, customer‑focused service and upholding brand standards while supporting a successful team.
What you'll be doing:
- Deliver top quality customer service
- Work as part of a great team
- Take enquiries and bookings via telephone and online platforms
- Convert enquiries into sales
- Process, amend and update bookings as required
- Maximise revenue through upselling
- Demonstrate administration and technology proficiency
- Be available to work when the team and customers need you most
Requirements:
- Excellent communication, interpersonal, and problem‑solving abilities
- A passion for hospitality and a relentless commitment to excellence
Benefits:
- Exclusive discounts
- Valor team member rates at our UK hotels, rooms from just £30
- Bed and Breakfast
- Discounted stays for friends and family
- 50% discount when dining in our restaurants and bars
- Free meals while on duty
- Access to high‑street discounts on shops, experiences and more
- Up to 40% savings on bikes through our Cycle To Work Scheme
- Refer‑a‑friend bonuses, starting at £250
Caring for your health and wellbeing:
- Calendar of wellness activities – healthy lunches, wellbeing walks, pay‑day treats, and the annual #HealthyHabits campaign
- Employee Assistance Programme with free confidential advice 24/7 for you and your family
- Healthcare Cash Plan options from just £5 per month
Supporting your hospitality career growth:
- Fully funded apprenticeship programmes
- Internal development programmes designed to support you as you grow within your role
- Monthly and annual team member service awards to recognise and celebrate achievements
Equal Opportunity Statement: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.
Reservations and Events Agent in Gloucester employer: Valor Hospitality
Contact Detail:
Valor Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations and Events Agent in Gloucester
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their hospitality family.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your tech skills! As you'll be processing bookings and using various platforms, make sure to highlight any relevant experience with technology. If you’ve used booking systems or CRM software before, let them know!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace Reservations and Events Agent in Gloucester
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to excellent customer service and how you’ve gone the extra mile for guests.
Tailor Your Application: Make sure to customise your application to match the role of Reservations and Events Agent. Use keywords from the job description and demonstrate how your skills align with what we’re looking for.
Highlight Your Team Spirit: We value teamwork, so don’t forget to mention your ability to work well with others. Share examples of how you’ve collaborated with colleagues to achieve common goals or enhance customer experiences.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Valor Hospitality
✨Know Your Customer Service Basics
As a Reservations and Events Agent, you'll be the face of the company. Brush up on your customer service skills and be ready to share examples of how you've provided excellent service in the past. Think about situations where you turned a negative experience into a positive one.
✨Show Off Your Team Spirit
This role is all about teamwork! Be prepared to discuss how you work well with others. Share specific instances where you collaborated with colleagues to achieve a common goal or how you supported your team during busy times.
✨Demonstrate Your Tech Savvy
You'll need to handle bookings and enquiries through various platforms, so highlight your tech skills. Familiarise yourself with common booking systems and be ready to discuss any relevant software you've used in previous roles.
✨Upselling Like a Pro
Maximising revenue through upselling is key in this position. Think of ways you've successfully upsold products or services before. Prepare to share your strategies and how they benefited your previous employers.