At a Glance
- Tasks: Lead daily hotel operations, focusing on guest experience and commercial performance.
- Company: Join the vibrant Hilton Garden Inn Glasgow City Centre team.
- Benefits: Enjoy competitive pay, discounts, wellness activities, and career development opportunities.
- Other info: Dynamic workplace with a focus on team culture and personal growth.
- Why this job: Make a real impact in hospitality while growing your career in a supportive environment.
- Qualifications: Experience in hospitality management and strong leadership skills.
The predicted salary is between 11.7 - 14.3 £ per hour.
You'll know the difference between a hotel that runs and one that runs well — and you'll have the financial grounding to prove it on the P&L as well as on the floor.
The Role
As Operations Manager, you'll work alongside the General Manager to lead the day-to-day running of the hotel, with a particular focus on commercial performance and guest experience across all operational departments.
- Leading, coaching and motivating heads of department across front office, food & beverage, and housekeeping to deliver consistent, brand-standard service
- Working closely with the General Manager to set and drive commercial targets, tracking performance and adjusting operational plans accordingly
- Ensuring guest experience remains seamless across every touchpoint, resolving escalations and maintaining brand standards throughout
- Collaborating with department heads to maximise commercial results while managing costs and rota efficiency
- Maintaining a safe, secure and compliant environment for guests and team members
- Supporting recruitment, development and engagement of the wider team, helping build a culture people want to stay in
- About the Hotel
Hilton Garden Inn Glasgow City Centre sits on the banks of the River Clyde, just steps from the SEC Campus and SSE Hydro, with Glasgow's city centre a short walk away.
The hotel offers 164 rooms, many with riverside views, alongside Recess restaurant and bar, a terrace overlooking the water, a fitness centre and flexible meeting space.
It's a popular base for both business and leisure guests thanks to its waterside setting and easy access to the city's shopping, museums and nightlife.
- Supporting Your Hospitality Career Growth
- Fully funded apprenticeship programmes
- Internal development programmes, designed to support you as you grow within your role
- Monthly and annual team member service awards, recognising and celebrating your achievements
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast
- Discounted stays for friends and family
- 50% discount when dining in our restaurants and bars
- Free meals while on duty, keeping you well-fuelled
- Access to high-street discounts on a range of shops, experiences and more
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme
- Generous refer-a-friend bonuses, starting at £250
- Caring for your health and wellbeing, both in and outside of work
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #Healthy Habits campaign
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing
- Healthcare Cash Plan options, from just £5 per month
We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age.
At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds.
Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview.
If you need any support at any stage of the recruitment process, or reasonable adjustments to help you do your best, please email our team at .
Please note that employment is subject to proof of eligibility to work in the UK.
- Expected Salary (this is not sent to the employer)
- #J-18808-Ljbffr
Operations Manager in Glasgow employer: Valor Hospitality
As a Leisure Club Manager, you will thrive in a vibrant work culture that prioritises employee wellbeing and development. With access to comprehensive training programmes, competitive pay, and exclusive discounts, our company fosters an environment where you can grow your career while enjoying meaningful interactions with members. Join us in creating a positive impact on the community through wellness activities and team recognition initiatives, all within a supportive and flexible workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Valor Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Valor Hospitality
Don't be shy about reaching out to Valor Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager in Glasgow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Valor Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Valor Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
