At a Glance
- Tasks: Supervise Front of House, ensuring exceptional guest experiences and high cleaning standards.
- Company: The Medlock, a new hotel at Etihad Campus, Manchester.
- Benefits: Exclusive discounts, team member rates, and a fun, dynamic work environment.
- Other info: Flexible shift patterns and opportunities for personal growth in a vibrant setting.
- Why this job: Be part of an exciting hotel launch and shape memorable guest experiences.
- Qualifications: Experience in fast-paced hotel operations and excellent communication skills.
The predicted salary is between 24000 - 30000 € per year.
At the Medlock, we’re setting a new standard for hospitality—one that’s refined, genuine and unmistakably personal. As Front of House Supervisor, you’ll play a key role in bringing this experience to life, supporting the Front Office team to deliver warm, confident welcomes, seamless departures and thoughtful, memorable moments at every stage of the guest journey.
This brand-new 401-key hotel is set to be a game-changer in hospitality, seamlessly integrating with one of the most prestigious entertainment and sporting destinations globally. The next evolution of the Etihad Campus will see it become a thriving sports and entertainment district, featuring state-of-the-art training facilities, a world-class 60,000 seater stadium, and vibrant leisure spaces including the Co‑op Live arena.
You’ll take pride in your rooms, completing both daily and deep cleaning to a consistently high standard, with care and close attention to detail. Whether preparing rooms for arriving guests or refreshing them during a stay, you’ll ensure every space is presented to the highest standard—ready to be enjoyed and remembered. Working closely with your team and other departments, you’ll bring a positive, supportive approach, always ready to step in where needed.
You’ll follow all safety and hygiene standards, using equipment and materials responsibly and with confidence. No two days are the same. You’ll balance daily room servicing with the unexpected, staying one step ahead and taking pride in making every room feel just right. You’ll be a key ambassador for The Medlock, bringing our brand to life through the care you show, the details you deliver and the standards you uphold.
Our hotel never stops, and neither does the care behind it. We operate 365 days a year, with shift patterns designed to reflect the rhythm of the business—offering flexibility where possible. Specific hours and working patterns can be discussed at interview.
About you:
- Warm, welcoming and naturally genuine in the way you care for guests and colleagues
- Confident under pressure, with a steady presence and a touch of individuality that makes you memorable
- An effective communicator, grounded and connected to the city you’re helping shape
- Experienced in a fast‑paced hotel operation, ideally within a premium, lifestyle or high‑energy environment
What’s in it for you?
- Join the pre‑opening team for a high‑profile launch within one of Manchester’s most exciting developments.
- Be part of a dynamic, fun and engaging team focused on delivering exceptional experiences from day one.
- Work closely with City Football Group, Valor Hospitality and Radisson Hotel Group — benefitting from strong support while retaining local ownership and autonomy within the wider hotel team.
Benefits and Perks:
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30
Front of House Supervisor - Medlock employer: Valor Hospitality
At The Medlock, we pride ourselves on creating a warm and genuine work environment that reflects the vibrant spirit of Manchester. As a Front of House Supervisor, you will be part of an exciting pre-opening team, with opportunities for personal growth and development while delivering exceptional guest experiences in a state-of-the-art hotel. Enjoy exclusive discounts and benefits, all within a dynamic and supportive culture that values your contributions and individuality.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Supervisor - Medlock
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Medlock's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Front of House Supervisor, you'll need to be warm and welcoming. Role-play common scenarios with friends or family to boost your confidence and refine your communication style.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you've gone above and beyond for guests or handled pressure like a pro. This will help you stand out during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining The Medlock team right from the start!
We think you need these skills to ace Front of House Supervisor - Medlock
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share what makes you unique and how you connect with our vision of warm and genuine hospitality.
Tailor Your Application:Make sure to tailor your application specifically for the Front of House Supervisor role at The Medlock. Highlight your relevant experience in hospitality and how it aligns with our commitment to delivering memorable guest experiences.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your skills and experiences. Avoid fluff and focus on what really matters!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at The Medlock!
How to prepare for a job interview at Valor Hospitality
✨Know the Brand
Before your interview, take some time to research The Medlock and its values. Understand what sets it apart in the hospitality industry and be ready to discuss how you can contribute to their mission of providing a warm and genuine guest experience.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your ability to work in fast-paced environments. Think about times when you’ve gone above and beyond for guests or handled pressure with grace—these stories will resonate well with the interviewers.
✨Emphasise Teamwork
As a Front of House Supervisor, collaboration is key. Be ready to talk about how you’ve successfully worked with different departments in previous jobs. Share instances where your positive approach helped foster a supportive team environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the hotel’s vision for the future or how they plan to create memorable experiences for guests. This shows your genuine interest in the role and the company.
