At a Glance
- Tasks: Lead and inspire teams to deliver exceptional guest experiences in a premium hotel.
- Company: Join voco Zeal, a stylish 4-star hotel focused on sustainability.
- Benefits: Enjoy exclusive discounts, free meals, wellness activities, and career growth opportunities.
- Other info: Flexible shifts and a dynamic environment await you!
- Why this job: Make a real impact in hospitality while driving operational excellence and guest satisfaction.
- Qualifications: Proven hotel operations experience and strong leadership skills required.
The predicted salary is between 29700 - 36300 £ per year.
Do you obsess about the detail? Do you consistently strive for excellence? Do you have sound financial acumen? Then let's talk.
We are looking for an experienced Hotel Operations Manager to lead, inspire and motivate our operational teams, delivering exceptional guest experiences while driving commercial performance across the hotel.
As our Hotel Operations Manager, you will work closely with the General Manager and department heads to drive operational excellence throughout the hotel.
Ensuring seamless guest experiences and consistently high brand standards will be at the heart of your day-to-day activities.
You will lead from the front, supporting your teams to deliver outstanding service while maintaining a safe, efficient and welcoming environment for our guests and team members.
Working collaboratively with your department heads, you will maximise commercial opportunities, manage operational costs, improve performance and enhance employee engagement.
About the Hotel
Located at the entrance to Exeter Science Park, voco Zeal is a premium 4-star hotel with 142 stylish bedrooms, a restaurant and bar showcasing local produce, a mini gym, gardens and versatile meeting space.
Sustainability is central to everything we do.
The hotel is 100% electric, has 12 EV charging points and all our team members are Carbon Literate.
As part of the team, you will have the opportunity to contribute ideas and help us continue to reduce our environmental impact.
Key Responsibilities and Requirements
- Proven experience in hotel operations or a similar management role, with a track record of delivering exceptional guest service.
- Strong leadership skills, with the ability to inspire, motivate and develop teams.
- Excellent communication, interpersonal and problem-solving skills.
- Strong commercial and financial awareness, with experience of managing budgets and driving operational performance.
- A thorough understanding of hotel operations, guest satisfaction and brand standards.
- Excellent organisational skills and attention to detail, with the ability to manage competing priorities in a fast-paced environment.
- A passion for hospitality and a relentless commitment to excellence.
- Flexibility to work across a range of shifts, including weekends and bank holidays, according to business needs.
Benefits
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle to Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
- Caring for your health and wellbeing, both in and outside of work
- A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #Healthy Habits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you, your family, and supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
- Supporting your hospitality career growth
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
- #J-18808-Ljbffr
Hotel Operations Manager in Exeter employer: Valor Hospitality
As a Leisure Club Manager, you will thrive in a vibrant work culture that prioritises employee wellbeing and development. With access to comprehensive training programmes, competitive pay, and exclusive discounts, our company fosters an environment where you can grow your career while enjoying meaningful interactions with members. Join us in creating a positive impact on the community through wellness activities and team recognition initiatives, all within a supportive and flexible workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Operations Manager in Exeter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Valor Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Valor Hospitality
Don't be shy about reaching out to Valor Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Operations Manager in Exeter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Valor Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Valor Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
