At a Glance
- Tasks: Deliver exceptional service and create memorable dining experiences for our guests.
- Company: Join a premium 4-star hotel committed to sustainability and guest satisfaction.
- Benefits: Enjoy exclusive discounts, free meals, wellness activities, and career growth opportunities.
- Other info: Flexible shifts and a supportive team environment await you!
- Why this job: Be at the heart of hospitality while making a positive impact on the environment.
- Qualifications: Passion for customer service; previous experience is a plus but not essential.
The predicted salary is between 15874 - 15874 £ per year.
voco Zeal Exeter Science Park is situated at the entrance of Exeter Science Park, home to the South West’s leading Science, Technology, Engineering, Maths and Medicine businesses. This premium 4-star hotel offers 142 stylish bedrooms, a restaurant and bar showcasing local produce, a mini gym, gardens and versatile meeting space. The hotel is 100% electric and has a car park with 12 EV charging points. Sustainability is a key part of our hotel’s ethos. All our team are certified as ‘Carbon Literate’, and you should be eager to participate in Carbon Awareness training. We expect our team members to understand the impact of their actions on our environment and actively contribute to reducing emissions as well as suggesting ideas of their own. They will be required to uphold a commitment to carbon reduction, bringing our sustainability journey to life for themselves and our guests.
We are seeking a dedicated and enthusiastic individual to join our team. As a Food and Beverage Assistant, you'll be at the heart of our guest experience, delivering exceptional service and ensuring our guests have a memorable dining experience. Are you passionate about hospitality and customer service? Do you take pride in providing top-notch service with a smile? If so, we'd love to hear from you.
Key Responsibilities- Assist in the preparation and serving of food and beverages to guests in an efficient and pleasant manner.
- Maintain cleanliness and organisation of the dining areas, ensuring compliance with health and safety standards.
- Provide excellent customer service by addressing guest inquiries and resolving complaints promptly and professionally.
- Support the Food and Beverage team in all operational duties, including setting up and clearing tables, restocking supplies, and assisting with inventory management.
- Assist in the coordination and execution of events and special functions.
- Ensure all areas are well-stocked and presented impeccably at all times.
- Previous experience in a similar role within the hospitality industry is desirable but not essential.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Strong attention to detail and a commitment to delivering high standards.
- Flexible to work various shifts, including evenings, weekends, and holidays.
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Guest Experience: Food & Beverage Assistant in Exeter employer: Valor Hospitality
At voco Zeal Exeter Science Park, we pride ourselves on being an exceptional employer that values sustainability and employee growth. Our vibrant work culture fosters a commitment to environmental responsibility while providing generous benefits such as exclusive discounts, wellness activities, and fully funded apprenticeship programmes. Join us in delivering outstanding guest experiences in a supportive environment that celebrates your achievements and encourages your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience: Food & Beverage Assistant in Exeter
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on voco Zeal Exeter Science Park. Understand their commitment to sustainability and how they incorporate local produce into their dining experience. This will show that you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a guest. Being able to share these stories will highlight your passion for hospitality and your ability to handle various situations with a smile.
✨Tip Number 3
Dress to impress! First impressions matter, especially in the hospitality industry. Make sure you look smart and professional for your interview. It shows that you take the role seriously and are ready to represent the hotel’s high standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the team at voco Zeal Exeter Science Park right from the start.
We think you need these skills to ace Guest Experience: Food & Beverage Assistant in Exeter
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you genuinely care about providing top-notch service and creating memorable experiences for our guests.
Highlight Relevant Experience:Even if you don't have direct experience in a Food and Beverage role, share any customer service or hospitality experience you have. We value transferable skills, so don’t hesitate to mention how your past roles have prepared you for this position.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate applications that are easy to read and get straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at voco Zeal Exeter Science Park!
How to prepare for a job interview at Valor Hospitality
✨Know Your Stuff About Sustainability
Since sustainability is a key part of the hotel's ethos, make sure you brush up on your knowledge about carbon reduction and how it impacts the hospitality industry. Be ready to share your thoughts on how you can contribute to their sustainability journey.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about times you resolved complaints or went above and beyond for a guest. This will show them you're passionate about creating memorable dining experiences.
✨Be Ready for Fast-Paced Scenarios
The role requires handling multiple tasks efficiently in a busy environment. Practice answering situational questions that demonstrate your ability to stay organised and calm under pressure. They’ll want to see how you manage your time and priorities.
✨Dress the Part and Bring a Smile
First impressions matter! Dress smartly and professionally for the interview, and don’t forget to bring your enthusiasm. A warm smile and positive attitude can go a long way in the hospitality industry, so let your personality shine through.
