At a Glance
- Tasks: Lead and motivate the Front Desk team to deliver exceptional guest service.
- Company: Join Valor Hospitality, a dynamic hotel group focused on guest satisfaction.
- Benefits: Enjoy exclusive discounts, free meals, and wellness activities.
- Other info: Opportunities for career growth with fully funded training programmes.
- Why this job: Be at the heart of hotel operations and make a real impact on guest experiences.
- Qualifications: Previous hospitality or retail experience and strong customer service skills.
The predicted salary is between 28000 - 28000 £ per year.
As Duty Manager, you’ll be at the heart of our operation – fully guest‑focused by consistently delivering exceptional service with a confident, welcoming, and solution‑driven approach. You will support the Hotel Management Team in the smooth running, coordination, and control of all operational departments in line with company standards, ensuring brand values are upheld and service excellence is maintained. You will take responsibility for the hotel operation during assigned shifts, acting as the primary point of contact for guests and team members, and ensuring any issues are resolved promptly and professionally. You will uphold and promote the purpose, values and behaviours of Valor Hospitality Europe Limited at all times.
What you’ll be doing:
- Leading, coaching and motivating the Front Desk team to deliver consistent service excellence.
- Delivering outstanding customer service and ensuring the Front Desk creates a professional, welcoming first impression.
- Overseeing daily Reception operations, resolving guest issues quickly and confidently.
- Continuously coaching, mentoring and supporting colleagues to enhance skills, confidence and service delivery.
- Supporting Front Office revenue through upselling, upgrades, and promoting hotel services.
- Maintaining high standards of presentation, accuracy, and compliance in all Front Desk procedures.
- Actively contributing to promotional initiatives that enhance Front Office sales performance, including planning, implementation, and review of activity.
- Being fully aware of and adhering to Health & Safety, Fire, Bomb Threat, Food Safety, and Security procedures as laid out by the company/hotel.
- Overseeing hotel operations in the absence of the Operations Manager and General Manager.
- Providing support and guidance to all departments during your shift, ensuring service standards are upheld.
- Responding to operational issues promptly, coordinating with relevant teams to maintain a seamless guest experience.
- Upholding company policies, cash and key security, and all Health and Safety requirements.
- Supporting the senior leadership team and stepping in wherever you’re needed to keep things running smoothly.
What we’re looking for:
- Previous hospitality or retail experience.
- Previous Customer Service experience.
- Good understanding of written and spoken English language.
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family.
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well‑fuelled.
- Access to high‑street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer‑a‑friend bonuses, starting at £250.
- Caring for your health and wellbeing, both in and outside of work.
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Duty Manager employer: Valor Hospitality
Valor Hospitality Europe Limited is an exceptional employer that prioritises employee growth and wellbeing, offering a supportive work culture where team members are encouraged to develop their skills through fully funded apprenticeship programmes and internal development initiatives. Located in a vibrant area, the company provides generous benefits including exclusive hotel discounts, wellness activities, and a comprehensive Employee Assistance Programme, ensuring a fulfilling and rewarding experience for all staff.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Valor Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Valor Hospitality
Don't be shy about reaching out to Valor Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Valor Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Valor Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
