At a Glance
- Tasks: Deliver top-notch customer service and manage bookings with a friendly team.
- Company: Join the vibrant Holiday Inn London – Gatwick Airport team.
- Benefits: Enjoy exclusive discounts, free meals, and wellness activities.
- Other info: Great opportunities for personal development and career growth.
- Why this job: Be part of a dynamic hospitality environment and make guests' experiences unforgettable.
- Qualifications: Strong communication skills and a passion for hospitality are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
Holiday Inn London – Gatwick Airport. Salary: £26,436.80 per annum (£12.71 per hour), 40 hours per week. Fixed‑term maternity cover.
We are looking for a friendly, passionate and energetic Reservations and Events Agent to join our team. Location: Gatwick, RH6.
What you'll be doing as Reservations and Events Agent:
- Deliver top quality customer service.
- Work as part of a great team.
- Take enquiries and bookings via telephone and online booking systems.
- Convert enquiries into sales.
- Process, amend and update bookings as required.
- Maximise revenue through upselling.
- Perform administrative tasks and use technology effectively.
- Be available to work when the team and customers need you most.
Requirements:
- Excellent communication, interpersonal, and problem‑solving abilities.
- A passion for hospitality and a relentless commitment to excellence.
Benefits:
- Exclusive discounts for you, your friends, and family.
- Valor team member rates at UK hotels.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty.
- Access to high‑street discounts on a range of shops and experiences.
- Up to 40% savings on a wide range of bikes through our Cycle To Work Scheme.
- Refer‑a‑friend bonuses, starting at £250.
- Calendar of wellness activities, including healthy lunches and wellbeing walks.
- Access to Employee Assistance Programme providing free confidential advice, 24/7.
- Healthcare Cash Plan options, from just £5 per month.
- Fully funded apprenticeship programmes.
- Internal development programmes.
- Monthly and annual team member service awards.
Equal Opportunity Employer: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Reservations and Events Agent - Fixed Term Contract (Maternity Cover) in Crawley employer: Valor Hospitality
At Holiday Inn London – Gatwick Airport, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Reservations and Events Agent, you'll enjoy competitive benefits including exclusive discounts, free meals while on duty, and opportunities for personal growth through fully funded apprenticeship programmes. Join us in a dynamic environment that prioritises employee wellbeing and offers recognition for your hard work, making it an excellent place to build a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations and Events Agent - Fixed Term Contract (Maternity Cover) in Crawley
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Reservations and Events Agent - Fixed Term Contract (Maternity Cover) in Crawley
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Valor Hospitality
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Valor Hospitality. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
