At a Glance
- Tasks: Welcome guests and provide insider tips on local attractions and hotel services.
- Company: Join the newest 5-star luxury resort in St Andrews.
- Benefits: Competitive pay, exclusive discounts, free meals, and wellness support.
- Other info: Flexible shifts with great career development opportunities.
- Why this job: Be the face of luxury hospitality and create unforgettable guest experiences.
- Qualifications: Excellent people skills, strong communication, and attention to detail required.
The predicted salary is between 24000 - 30000 £ per year.
Seaton House, the newest 5‑star luxury resort in St Andrews, is looking for a Concierge to play a key role in our front office team.
Responsibilities
- Set the tone for every guest’s stay with a warm welcome and provide information about hotel services, facilities and the local area.
- Handle a range of guest requests and act as the local area knowledge expert, knowing popular attractions as well as hidden gems.
- Communicate with all departments to ensure guests experience a seamless stay.
- Maintain great attention to detail and demonstrate strong people and communication skills.
Working Conditions & Schedule
We are open 7 days a week, 365 days a year. Shift patterns and contracted hours can be discussed at interview. Flexibility is required due to busier evenings and weekends.
Qualifications & Skills
Required skills include excellent people skills, strong communication, attention to detail, and the ability to work flexible schedules.
Benefits
- Competitive pay and a range of exclusive discounts for you, your friends and family.
- Valor team member rates at UK hotels, with rooms from £30 bed and breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty.
- High‑street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes through our Cycle To Work Scheme.
- Generous refer‑a‑friend bonuses, starting at £250.
- Wellness calendar of activities, free Employee Assistance Programme and other well‑being support.
- Healthcare Cash Plan options from £5 per month.
- Career development programmes: fully funded apprenticeships, internal development and monthly recognition awards.
Equal Opportunity Employer
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion or belief, sexual orientation or age.
Concierge - Seaton House, St Andrews employer: Valor Hospitality
Seaton House, the newest 5-star luxury resort in St Andrews, is an exceptional employer that prioritises employee well-being and growth. With competitive pay, exclusive discounts, and a strong focus on career development through fully funded apprenticeships and recognition awards, we foster a supportive work culture that values every team member. Join us to be part of a dynamic team where your contributions are celebrated, and enjoy the unique advantage of working in one of the UK's most picturesque locations.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge - Seaton House, St Andrews
✨Tip Number 1
Get to know the company! Research Seaton House and its values. When you walk in for your interview, show us that you understand what makes our luxury resort special. This will help you stand out as a candidate who truly cares about the role.
✨Tip Number 2
Practice your people skills! As a Concierge, you'll be the face of our hotel. Role-play common guest scenarios with friends or family to boost your confidence. The more comfortable you are with handling requests, the better you'll shine during the interview.
✨Tip Number 3
Show off your local knowledge! Brush up on popular attractions and hidden gems around St Andrews. We want to see that you can provide guests with insider tips that make their stay unforgettable. Bring this knowledge into your conversation!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our team at Seaton House. Don’t miss out on the chance to be part of something amazing!
We think you need these skills to ace Concierge - Seaton House, St Andrews
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and friendly tone will resonate well with us, especially for a role like Concierge.
Highlight Relevant Experience:Make sure to showcase any previous experience in hospitality or customer service. We love seeing how you've handled guest requests or provided exceptional service in the past. Tailor your examples to match what we’re looking for!
Be Detail-Oriented:Attention to detail is key for this role. Double-check your application for any typos or errors before hitting send. A polished application shows us that you care about the little things, just like we do for our guests.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Valor Hospitality
✨Know Your Local Area
As a Concierge, being the local area expert is crucial. Research popular attractions and hidden gems in St Andrews before your interview. This will not only impress your interviewers but also show your genuine interest in providing exceptional service.
✨Showcase Your People Skills
During the interview, demonstrate your strong communication and people skills. Share examples of how you've handled guest requests or resolved issues in the past. This will highlight your ability to create a warm and welcoming atmosphere for guests.
✨Emphasise Attention to Detail
Attention to detail is key in this role. Prepare to discuss specific instances where your attention to detail made a difference in a previous job. Whether it’s remembering a guest's preferences or ensuring all information is accurate, make sure to convey this skill.
✨Be Flexible and Adaptable
Since the role requires flexibility with schedules, be ready to discuss your availability and willingness to work during busy evenings and weekends. Showing that you can adapt to the needs of the hotel will make you a more attractive candidate.
