At a Glance
- Tasks: Deliver top-notch customer service and manage reservations for unforgettable guest experiences.
- Company: Join Valor Hospitality, a dynamic team in the hospitality industry.
- Benefits: Enjoy exclusive discounts, free meals, and flexible shifts to fit your lifestyle.
- Other info: Opportunities for career growth with fully funded apprenticeships and wellness activities.
- Why this job: Be part of a passionate team making guests' dreams come true every day.
- Qualifications: A love for customer service and strong communication skills are essential.
We are looking for a friendly, passionate and energetic Reservations and Events Agent to join our team. The role as Reservations and Events Agent places you on the front line, delivering attentive, customer‑focused service, understanding brand standards, and enjoying working as part of a successful team.
What’ll make you a great fit for us? Do you eat, sleep and breathe customer service? Why not RESERVE your place on our team? At Valor we’re on the hunt for a focused Reservations and Events Agent, someone who knows what our guests want and can make staying with us a dream come true.
You’ll be a master at taking reservations, chasing bookings, and staying in the know about all our delicious food and beverage packages, ensuring that maximum occupancy and room rates are achieved. When it comes to our guests, you’ll know who’s who and what’s what so that the reception team is kept up to date with our occupancy levels, no‑shows, VIPs and special events.
We’re also looking for someone who is a champion of Valor Hospitality Europe Limited’s purpose, values and behaviours, spreading the word where you can about what we do. If we’ve got you SOLD then get in touch today. We are open 7 days a week, 365 days a year and need people to work a range of shifts and days—this means great flexibility if required. We are busier generally during evenings and weekends, but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognised apprenticeships which sit alongside our detailed brand training‑you can view the most popular courses on our careers pages.
What you’ll be doing as Reservations and Events Agent
- Provide top‑quality customer service.
- Work as part of a great team.
- Take enquiries and bookings via telephone and online bookings.
- Convert enquiries into sales.
- Process, amend and update bookings as required.
- Maximise revenue through upselling.
- Be administration and technology savvy.
- Stay available when the team and customer need you most, including a calendar of wellness activities—from healthy lunches to wellbeing walks and pay‑day treats, not forgetting our annual #HealthyHabits campaign.
- Access to the Employee Assistance Programme, providing free confidential advice 24/7 for you and your family, supporting physical, mental and financial wellbeing.
- Utilise the Healthcare Cash Plan options, from just £5 per month.
- Support your hospitality career growth through fully funded apprenticeship programmes, internal development programmes, and opportunities to grow within your role.
- Earn monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
- Demonstrate excellent communication, interpersonal and problem‑solving abilities.
- Show a passion for hospitality and a relentless commitment to excellence.
Benefits
- Exclusive discounts for you, your friends and family.
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well‑fueled.
- Access to high‑street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer‑a‑friend bonuses, starting at £250.
Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Reservations and Events Agent in Chester employer: Valor Hospitality
As a Leisure Club Manager, you will thrive in a vibrant work culture that prioritises employee wellbeing and development. With access to comprehensive training programmes, competitive pay, and exclusive discounts, our company fosters an environment where you can grow your career while enjoying meaningful interactions with members. Join us in creating a positive impact on the community through wellness activities and team recognition initiatives, all within a supportive and flexible workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations and Events Agent in Chester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Valor Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Valor Hospitality
Don't be shy about reaching out to Valor Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Valor Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Valor Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
