At a Glance
- Tasks: Manage event bookings and provide outstanding guest service in a dynamic team.
- Company: Join a leading hotel with a focus on exceptional guest experiences.
- Benefits: Competitive salary, exclusive discounts, free meals, and wellness activities.
- Other info: Opportunities for career growth and fully funded apprenticeships.
- Why this job: Be the first point of contact for guests and create memorable experiences.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 28516 - 28516 £ per year.
We are looking for a Meetings and Events Sales Agent to join our team, where you'll play a crucial role in managing event bookings, maximising revenue, and providing outstanding guest service. You will often be the first point of contact with our guests – taking them from first enquiry through to contracting. You will need to be comfortable engaging with guests on the phone, via email and face‑to‑face in the hotel.
We offer Meetings and Events in all shapes and sizes – from 2 to 100 guests, business meetings through to weddings and private events. This role is predominantly office based in the hotel, working Monday to Friday, mainly dealing with direct enquiries although in time there will be the option to expand into direct sales calls as the business needs.
If you are looking for career training we offer nationally recognised apprenticeships which sit alongside our detailed brand development.
What'll make you a great fit for us?
- Your passion for delivering exceptional service and understanding how your role contributes to memorable guest experiences.
- You will take pride in your work, ensuring every detail is executed to the highest standard.
- You're methodical, proactive, and results-driven, always striving for excellence in everything you do.
- Whether handling event enquiries, managing bookings, or assisting clients, you bring enthusiasm, professionalism, and a customer‑first mindset.
What you'll be doing as Meetings and Events Agent
- Top quality customer service
- Working as part of a dynamic and supportive team
- Take enquiries and bookings via telephone and online bookings
- Processing, amending and updating bookings as required
- Hotel tours for new and prospective guests
- Develop lasting relationships with clients and generate repeat business
- Maximising revenue through upselling – this could be food and beverage packages, accommodation bookings and meeting room hire
- Administration and technology savvy – Opera, Salesforce
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast
- Discounted stays for friends and family
- 50% discount when dining in our restaurants and bars
- Free meals while on duty, keeping you well‑fueled
- Access to high‑street discounts on a range of shops, experiences and more
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme
- Generous refer‑a‑friend bonuses, starting at £250
- Caring for your health and wellbeing, both in and outside of work
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing
- Healthcare Cash Plan options, from just £5 per month
- Supporting your hospitality career growth
- Fully funded apprenticeship programmes
- Internal development programmes, designed to support you as you grow within your role
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Meetings and Events Sales Agent in Chester employer: Valor Hospitality
Join our vibrant team as a Meetings and Events Sales Agent, where you'll thrive in a supportive work culture that prioritises exceptional guest service and employee growth. With competitive pay, exclusive discounts, and fully funded apprenticeship programmes, we are dedicated to your professional development and wellbeing. Our dynamic environment encourages collaboration and celebrates achievements, making it an ideal place for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Meetings and Events Sales Agent in Chester
✨Tip Number 1
Get to know the company inside out! Research their values, recent events, and any news. This will help you tailor your conversations and show genuine interest when you engage with them.
✨Tip Number 2
Practice your pitch! You’ll often be the first point of contact, so make sure you can confidently introduce yourself and explain why you’re a great fit for the Meetings and Events Sales Agent role.
✨Tip Number 3
Network like a pro! Attend industry events or connect with current employees on LinkedIn. Building relationships can give you an edge and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Meetings and Events Sales Agent in Chester
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for delivering exceptional service right from the start. In your application, share specific examples of how you've gone above and beyond for customers in the past. This will help us understand how you can contribute to memorable guest experiences.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience that matches the role. We want to see how your skills align with our needs, so don’t be shy about showcasing your event management or customer service expertise!
Be Professional Yet Approachable:Since you'll often be the first point of contact for our guests, it's important to convey a friendly yet professional tone in your written application. Use clear language and keep it conversational – we want to get a sense of your personality!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can review it promptly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Valor Hospitality
✨Know Your Stuff
Before the interview, make sure you understand the role of a Meetings and Events Sales Agent. Familiarise yourself with the types of events the company hosts and think about how you can contribute to maximising revenue and providing exceptional guest service.
✨Practice Makes Perfect
Engage in mock interviews with friends or family. Focus on common questions related to customer service and event management. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Showcase Your Passion
During the interview, express your enthusiasm for delivering outstanding service. Share examples from your past experiences where you went above and beyond for a customer, as this aligns perfectly with what they’re looking for.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
