At a Glance
- Tasks: Lead and inspire a high-performing team to deliver exceptional customer service.
- Company: Join the Doubletree by Hilton Chester, a leader in hospitality.
- Benefits: Enjoy exclusive discounts, free meals, and wellness activities.
- Other info: Opportunities for personal growth and recognition through awards.
- Why this job: Be the driving force behind success and growth in a vibrant environment.
- Qualifications: Proven experience in hotel management and strong leadership skills.
The predicted salary is between 50000 - 60000 £ per year.
Are you obsessed with detail? Do you constantly look for improvements whilst aiming for excellence? Are you able to manage multiple revenue streams and the teams of people that deliver this revenue? Then let's talk.
We are looking for an experienced Resort General Manager to lead, inspire and motivate our high performing team to continually deliver exceptional customer service and commercial results. As our Resort General Manager, you will be the driving force behind our success, leading and inspiring your team to deliver exceptional service and exceed guest expectations. You will drive growth and profitability through multiple revenue streams and cultivate a positive and inclusive work environment that fosters teamwork and personal growth at all levels.
Requirements:
- Proven experience as a Hotel General Manager within a large branded hotel or similar leadership role in the hospitality industry.
- Strong leadership skills with a track record of motivating and developing teams.
- Excellent communication, interpersonal, and problem-solving abilities.
- In-depth understanding of hotel operations, revenue management, and guest satisfaction.
- A passion for hospitality and a relentless commitment to excellence.
Benefits:
- Exclusive discounts for you, your friends and family.
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty.
- Access to high‑street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer‑a‑friend bonuses, starting at £250.
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
General Manager in Chester employer: Valor Hospitality
At Doubletree by Hilton Chester, we pride ourselves on being an exceptional employer that values detail, excellence, and the growth of our team members. Our inclusive work culture fosters teamwork and personal development, offering a range of benefits including exclusive discounts, wellness activities, and fully funded apprenticeship programmes. Join us in a vibrant environment where your leadership can drive success and where your achievements are celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Chester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that General Manager role.
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, share specific examples of how you've motivated teams and improved guest satisfaction. They want to see that you can inspire others and drive results.
✨Tip Number 3
Research the company! Before any interview, dive deep into the hotel's values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace General Manager in Chester
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to excellence and how you've gone above and beyond to ensure guest satisfaction.
Highlight Leadership Experience:Make sure to emphasise your leadership skills and any relevant experience managing teams. We want to see how you've inspired and motivated others in previous roles, so include examples that showcase your ability to drive results.
Be Detail-Oriented:Since we’re obsessed with detail, your application should reflect that too! Pay attention to the format, grammar, and clarity of your writing. A well-structured application shows us you care about the little things.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Valor Hospitality
✨Know Your Numbers
As a Resort General Manager, you'll need to demonstrate your understanding of revenue management. Brush up on key metrics like RevPAR and ADR, and be ready to discuss how you've driven profitability in previous roles. This shows you're not just about the guest experience but also about the bottom line.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach. Think of specific examples where you've motivated teams or resolved conflicts. Highlight how you foster a positive work environment and encourage personal growth, as this aligns with the company's values.
✨Customer Service is Key
Be ready to share stories that illustrate your commitment to exceptional customer service. Discuss how you've gone above and beyond to exceed guest expectations, as this is crucial for the role. Remember, they want to see your passion for hospitality!
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel's operations and future plans. This not only shows your interest in the role but also your strategic thinking. Ask about their approach to team development or how they measure guest satisfaction to demonstrate your alignment with their goals.
