At a Glance
- Tasks: Lead the Front of House team to deliver exceptional guest experiences and maintain high standards.
- Company: Join a vibrant hotel chain focused on service excellence and teamwork.
- Benefits: Enjoy exclusive discounts, flexible shifts, and a supportive career growth environment.
- Other info: Flexible working hours with opportunities for development and recognition.
- Why this job: Make a real impact by creating memorable experiences for guests every day.
- Qualifications: Previous hotel leadership experience is essential; Opera Cloud knowledge is a plus.
The predicted salary is between 30000 - 35005 £ per year.
Benefits
- A calendar of wellbeing activities and initiatives throughout the year
- Access to our Employee Assistance Programme, offering free confidential support 24/7
- Healthcare Cash Plan options from just £5 per month
- Supporting your career growth
- Fully funded apprenticeship programmes
- Internal development programmes designed to support progression
- Monthly and annual service awards recognising your achievements
About the Role
We are looking for an experienced Front of House Manager with a proven track record of driving high standards and delivering exceptional guest experiences.
As Front of House Manager, you will lead and inspire the Front of House team, ensuring every guest receives a warm welcome and outstanding service throughout their stay.
You will lead with confidence, professionalism and a strong commercial focus, creating a positive and high‑performing environment for both guests and colleagues.
The successful candidate will oversee the day‑to‑day operation of the Front of House department, including Reception, Concierge, Lobby and Nights.
You will monitor guest satisfaction, drive departmental performance and ensure brand standards are consistently achieved.
You will be a strong communicator with the ability to motivate and develop your team, building a culture focused on service excellence, teamwork and continuous improvement.
Previous experience within a hotel Front of House leadership role is essential, and experience using Opera Cloud would be advantageous.
Key Responsibilities
- Lead and inspire the Front of House team, ensuring every guest receives a warm welcome and outstanding service throughout their stay.
- Create a positive and high‑performing environment for both guests and colleagues with confidence, professionalism and a strong commercial focus.
- Oversee the day‑to‑day operation of the Front of House department, including Reception, Concierge, Lobby and Nights.
- Monitor guest satisfaction, drive departmental performance and ensure brand standards are consistently achieved.
- Motivate and develop the team, building a culture focused on service excellence, teamwork and continuous improvement.
- Working Hours
We are open 7 days a week, 365 days a year, and flexibility is required to work a variety of shifts including evenings and weekends.
Shift patterns and contracted hours can be discussed at interview.
Qualifications
- Previous experience within a hotel Front of House leadership role is essential.
- Experience using Opera Cloud would be advantageous.
- Additional Perks
- Exclusive discounts for you, your friends and family.
- Team member rates at our UK hotels, with rooms from just £30.
- Bed & Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals whilst on duty.
- Access to high‑street discounts on shops, experiences and more.
- Up to 40% savings through our Cycle to Work Scheme.
- Generous refer‑a‑friend bonuses starting from £250.
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager - Chester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Valor Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Valor Hospitality
Don't be shy about reaching out to Valor Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Manager - Chester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Valor Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Valor Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
