At a Glance
- Tasks: Lead the Front of House team to deliver exceptional guest experiences and maintain high standards.
- Company: Join a leading hotel group with ambitious growth plans and a focus on service excellence.
- Benefits: Enjoy competitive pay, exclusive discounts, free meals, and comprehensive training opportunities.
- Other info: Flexible shifts available, with opportunities for progression and recognition through awards.
- Why this job: Make a real impact in hospitality while developing your career in a dynamic environment.
- Qualifications: Previous experience in hotel Front of House leadership is essential; Opera Cloud experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Front of House Manager with a proven track record of driving high standards and delivering exceptional guest experiences. As Front of House Manager, you will lead and inspire the Front of House team, ensuring every guest receives a warm welcome and outstanding service throughout their stay. You will lead with confidence, professionalism and a strong commercial focus, creating a positive and high-performing environment for both guests and colleagues.
The successful candidate will oversee the day-to-day operation of the Front of House department, including Reception, Concierge, Lobby and Nights. You will monitor guest satisfaction, drive departmental performance and ensure brand standards are consistently achieved. You will be a strong communicator with the ability to motivate and develop your team, building a culture focused on service excellence, teamwork and continuous improvement. Previous experience within a hotel Front of House leadership role is essential, and experience using Opera Cloud would be advantageous.
We are open 7 days a week, 365 days a year, and flexibility is required to work a variety of shifts including evenings and weekends. Shift patterns and contracted hours can be discussed at interview.
If you are looking to develop your hospitality career, we offer nationally recognised apprenticeship programmes alongside comprehensive brand training and development opportunities. In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family
- Team member rates at our UK hotels, with rooms from just £30 Bed & Breakfast
- Discounted stays for friends and family
- 50% discount when dining in our restaurants and bars
- Free meals whilst on duty
- Access to high-street discounts on shops, experiences and more
- Up to 40% savings through our Cycle to Work Scheme
- Generous refer-a-friend bonuses starting from £250
- Caring for your health and wellbeing
- A calendar of wellbeing activities and initiatives throughout the year
- Access to our Employee Assistance Programme, offering free confidential support 24/7
- Healthcare Cash Plan options from just £5 per month
- Fully funded apprenticeship programmes
- Internal development programmes designed to support progression
- Monthly and annual service awards recognising your achievements
We are an equal opportunities employer and welcome applications from all suitably qualified candidates regardless of race, sex, disability, religion or belief, sexual orientation or age. Across the UK, we operate hotels under a range of leading global brands and continue to have ambitious development and growth plans for the future.
Front of House Manager in Chester employer: Valor Hospitality
As a Front of House Manager with us, you will thrive in a dynamic and supportive work environment that prioritises exceptional guest experiences and employee development. We offer comprehensive training programmes, competitive pay, and exclusive discounts, all while fostering a culture of teamwork and service excellence. Join our team and enjoy the benefits of working in a leading hotel group that values your contributions and promotes your career growth.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager in Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Front of House Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Show up in person! If you’re eyeing a specific hotel, pop in and introduce yourself. A friendly chat with the current team can leave a lasting impression and show your enthusiasm for the role.
✨Tip Number 3
Prepare for interviews by practising common questions related to guest satisfaction and team leadership. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Front of House Manager in Chester
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences where you’ve gone above and beyond to create exceptional guest experiences, as this aligns perfectly with what we’re looking for.
Highlight Your Leadership Skills:As a Front of House Manager, you’ll be leading a team, so make sure to showcase your leadership abilities in your application. Talk about how you've motivated and developed teams in the past, and how you can bring that same energy to our Front of House team.
Be Specific About Your Experience:We want to see your proven track record, so don’t hold back on the details! Mention your previous roles, especially in hotel Front of House leadership, and any experience with systems like Opera Cloud. This will help us understand how you can hit the ground running.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Valor Hospitality
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s brand standards and values. Research their approach to guest experiences and think about how your previous experience aligns with their expectations. This will show that you’re genuinely interested in the role and ready to contribute.
✨Showcase Your Leadership Skills
As a Front of House Manager, you’ll need to inspire your team. Prepare examples of how you’ve successfully led teams in the past, focusing on how you motivated them and improved service standards. Be ready to discuss specific challenges you faced and how you overcame them.
✨Demonstrate Flexibility
Since the role requires working various shifts, be prepared to discuss your availability openly. Highlight your adaptability and willingness to work evenings and weekends, as this shows you’re committed to meeting the needs of the business and its guests.
✨Engage with Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team culture, ongoing training opportunities, or how they measure guest satisfaction. This not only shows your interest but also helps you gauge if the company is the right fit for you.
