At a Glance
- Tasks: Lead the Front of House team to deliver exceptional guest experiences and high standards.
- Company: Dynamic hotel group with a focus on service excellence and teamwork.
- Benefits: Competitive pay, exclusive discounts, free meals, and wellness initiatives.
- Other info: Flexible shifts available, with opportunities for progression and recognition.
- Why this job: Join a vibrant team and develop your hospitality career with recognised training programmes.
- Qualifications: Experience in hotel Front of House leadership and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Front of House Manager with a proven track record of driving high standards and delivering exceptional guest experiences. As Front of House Manager, you will lead and inspire the Front of House team, ensuring every guest receives a warm welcome and outstanding service throughout their stay. You will lead with confidence, professionalism and a strong commercial focus, creating a positive and high-performing environment for both guests and colleagues.
The successful candidate will oversee the day-to-day operation of the Front of House department, including Reception, Concierge, Lobby and Nights. You will monitor guest satisfaction, drive departmental performance and ensure brand standards are consistently achieved. You will be a strong communicator with the ability to motivate and develop your team, building a culture focused on service excellence, teamwork and continuous improvement. Previous experience within a hotel Front of House leadership role is essential, and experience using Opera Cloud would be advantageous.
We are open 7 days a week, 365 days a year, and flexibility is required to work a variety of shifts including evenings and weekends. Shift patterns and contracted hours can be discussed at interview.
If you are looking to develop your hospitality career, we offer nationally recognised apprenticeship programmes alongside comprehensive brand training and development opportunities. In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family
- Team member rates at our UK hotels, with rooms from just £30 Bed & Breakfast
- Discounted stays for friends and family
- 50% discount when dining in our restaurants and bars
- Free meals whilst on duty
- Access to high-street discounts on shops, experiences and more
- Up to 40% savings through our Cycle to Work Scheme
- Generous refer-a-friend bonuses starting from £250
- Caring for your health and wellbeing
- A calendar of wellbeing activities and initiatives throughout the year
- Access to our Employee Assistance Programme, offering free confidential support 24/7
- Healthcare Cash Plan options from just £5 per month
- Fully funded apprenticeship programmes
- Internal development programmes designed to support progression
- Monthly and annual service awards recognising your achievements
Fancy joining our team? We are an equal opportunities employer and welcome applications from all suitably qualified candidates regardless of race, sex, disability, religion or belief, sexual orientation or age. Across the UK, we operate hotels under a range of leading global brands and continue to have ambitious development and growth plans for the future.
Front of House Lead - Guest Experience & Service in Chester employer: Valor Hospitality
Join a dynamic and supportive team as a Front of House Lead, where your leadership will directly enhance guest experiences in a vibrant hotel environment. We pride ourselves on fostering a culture of service excellence and teamwork, offering extensive training and development opportunities to help you grow your hospitality career. With competitive pay, exclusive discounts, and a strong commitment to employee wellbeing, we ensure that our team members feel valued and motivated every day.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Lead - Guest Experience & Service in Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Front of House Lead role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether at a job fair or an informal chat, be yourself. Let your passion for guest experience shine through – it’s all about making that memorable first impression!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle various guest scenarios or team challenges. Practising your responses will help you feel more confident and ready to showcase your leadership skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and contributing to our culture of service excellence.
We think you need these skills to ace Front of House Lead - Guest Experience & Service in Chester
Some tips for your application 🫡
Show Your Passion for Guest Experience:When writing your application, let your enthusiasm for delivering exceptional guest experiences shine through. We want to see how you’ve gone above and beyond in previous roles to create memorable moments for guests.
Highlight Your Leadership Skills:As a Front of House Lead, you'll be inspiring your team. Make sure to showcase your leadership experience in your application. Share specific examples of how you've motivated and developed your team to achieve high standards.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you the perfect fit for the role. Remember, we’re looking for strong communicators!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our amazing benefits there!
How to prepare for a job interview at Valor Hospitality
✨Know Your Guest Experience
Before the interview, brush up on the key elements of exceptional guest experiences. Think about how you can demonstrate your understanding of what makes a warm welcome and outstanding service. Be ready to share specific examples from your past roles that highlight your ability to drive high standards.
✨Showcase Your Leadership Style
As a Front of House Lead, you'll need to inspire your team. Prepare to discuss your leadership style and how you've motivated teams in the past. Use anecdotes that illustrate your ability to create a positive environment and foster teamwork, especially in high-pressure situations.
✨Familiarise Yourself with Opera Cloud
If you have experience with Opera Cloud, make sure to mention it! If not, do a bit of research on its functionalities. Being able to discuss how you would use this system to enhance guest satisfaction and streamline operations will show your proactive approach and readiness for the role.
✨Be Ready for Flexibility Questions
Since the role requires flexibility with shifts, be prepared to discuss your availability openly. Think about how you can balance your personal commitments with the demands of the job. Showing that you're adaptable and willing to work evenings and weekends will reflect positively on your commitment to the role.
