At a Glance
- Tasks: Welcome guests and enhance their experience at our Leisure Club.
- Company: Join a vibrant hotel team with a focus on guest satisfaction.
- Benefits: Competitive pay, exclusive discounts, and flexible shifts.
- Other info: Opportunities for career growth with funded apprenticeships.
- Why this job: Be the friendly face that makes every guest's visit memorable.
- Qualifications: Great communication skills and a passion for customer service.
Overview
£10,574.72 per annum / £12.71 per hour. 16 hours per week across 2 days.
You will be the first point of contact for leisure guests as they enter our Hotel Leisure Clubs. Guests could be club members, hotel residents or day visitors. Understanding their needs and ensuring they have a wonderful experience is a key part of your role.
You will be pivotal in welcoming guests into our hotels and be knowledgeable about the Leisure Club. You will need to be organised and enjoy greeting guests in a professional but personable manner, enhancing their experience by helping to plan their visit and assisting in recommending treatments and other services.
We are open 7 days a week, 365 days a year and need people to work a range of shifts and days. This means great flexibility if required. We are busier during evenings and weekends, but shift patterns and contracted hours can be discussed at interview.
If you are looking for career training we offer nationally recognised apprenticeships which sit alongside our detailed brand training.
Responsibilities
- Welcome and assist leisure guests as they enter the Leisure Club, ensuring a warm and professional first impression.
- Provide information about Leisure Club services and plan visits; assist in recommending treatments and other services.
- Support guests to enhance their experience and coordinate any required arrangements for their visit.
- Maintain an organised and professional environment in line with brand standards.
- Be flexible with shifts, discussing patterns and contracted hours at interview.
Rewards and Benefits
- Competitive pay and exclusive discounts for you and your friends and family
- Team member rates at UK hotels, with rooms from £30 Bed and Breakfast; discounted stays for friends and family
- 50% dining discount in restaurants and bars; free meals on duty
- Access to high-street discounts and the Cycle To Work Scheme (up to 40% savings on bikes)
- Generous refer-a-friend bonuses, starting at £250
- Wellbeing: Wellness activities, Employee Assistance Programme, Healthcare Cash Plan options
- Career growth: fully funded apprenticeships and internal development programmes; monthly and annual team member service awards
Equal Opportunity
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Note: Some diversity monitoring information is requested but not shared with the employer.
Club Receptionist in Chester employer: Valor Hospitality
As a Leisure Club Manager, you will thrive in a vibrant work culture that prioritises employee wellbeing and development. With access to comprehensive training programmes, competitive pay, and exclusive discounts, our company fosters an environment where you can grow your career while enjoying meaningful interactions with members. Join us in creating a positive impact on the community through wellness activities and team recognition initiatives, all within a supportive and flexible workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Club Receptionist in Chester
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Valor Hospitality and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Club Receptionist in Chester
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Valor Hospitality that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Valor Hospitality.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Valor Hospitality get a sense of who you are beyond your experience!
How to prepare for a job interview at Valor Hospitality
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Valor Hospitality and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
