At a Glance
- Tasks: Lead and motivate the Front Desk team to deliver exceptional guest service.
- Company: Valor Hospitality Europe Limited, a dynamic and inclusive hotel group.
- Benefits: Competitive salary, exclusive discounts, free meals, and wellness activities.
- Other info: Opportunities for career growth with funded training and development programmes.
- Why this job: Join a vibrant team and make a real impact on guest experiences.
- Qualifications: Previous hospitality or retail experience and strong customer service skills.
The predicted salary is between 28000 - 28000 £ per year.
As Duty Manager, you’ll be at the heart of our operation – fully guest‑focused by consistently delivering exceptional service with a confident, welcoming, and solution‑driven approach. You will support the Hotel Management Team in the smooth running, coordination, and control of all operational departments in line with company standards, ensuring brand values are upheld and service excellence is maintained. You will take responsibility for the hotel operation during assigned shifts, acting as the primary point of contact for guests and team members, and ensuring any issues are resolved promptly and professionally. You will uphold and promote the purpose, values and behaviours of Valor Hospitality Europe Limited at all times.
What you’ll be doing:
- Lead, coach and motivate the Front Desk team to deliver consistent service excellence.
- Deliver outstanding customer service and ensure the Front Desk creates a professional, welcoming first impression.
- Oversee daily Reception operations, resolving guest issues quickly and confidently.
- Continuously coach, mentor and support colleagues to enhance skills, confidence and service delivery.
- Support Front Office revenue through upselling, upgrades, and promoting hotel services.
- Maintain high standards of presentation, accuracy, and compliance in all Front Desk procedures.
- Actively contribute to promotional initiatives that enhance Front Office sales performance, including planning, implementation, and review of activity.
- Be fully aware of and adhere to Health & Safety, Fire, Bomb Threat, Food Safety, and Security procedures as laid out by the company/hotel.
- Oversee hotel operations in the absence of the Operations Manager and General Manager.
- Provide support and guidance to all departments during your shift, ensuring service standards are upheld.
- Respond to operational issues promptly, coordinating with relevant teams to maintain a seamless guest experience.
- Uphold company policies, cash and key security, and all Health and Safety requirements.
- Support senior leadership and step in wherever needed to keep operations running smoothly.
What we’re looking for:
- Previous hospitality or retail experience.
- Previous Customer Service experience.
- Good understanding of written and spoken English language.
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family: Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty.
- Access to high‑street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes via our Cycle To Work Scheme.
- Generous refer‑a‑friend bonuses, starting at £250.
- Caring for your health and wellbeing, both in and outside of work: a calendar of wellness activities – from healthy lunches to wellbeing walks and pay‑day treats.
- Access to our Employee Assistance Programme, providing free confidential advice 24/7 for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
- Supporting your hospitality career growth: fully funded apprenticeship programmes, internal development programmes, and monthly/annual team member service awards.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Duty Manager in Bristol employer: Valor Hospitality
Valor Hospitality Europe Limited is an exceptional employer that prioritises employee growth and wellbeing, offering a supportive work culture where team members are encouraged to develop their skills through fully funded apprenticeship programmes and internal development opportunities. Located in a vibrant area, the company provides exclusive discounts for staff, including affordable hotel stays and dining perks, alongside a comprehensive Employee Assistance Programme to support your health and wellbeing. Join us as a Duty Manager and be part of a team that values service excellence and fosters a welcoming environment for both guests and employees.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Bristol
✨Tip Number 1
Get to know the hotel and its values before your interview. Familiarise yourself with their services and what makes them stand out. This way, you can show how your experience aligns with their mission during the chat.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky guest situations or operational hiccups. Being able to demonstrate your problem-solving skills will impress the hiring team.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at industry events. They might give you insider tips or even put in a good word for you when you apply through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Duty Manager in Bristol
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through! We want to see how excited you are about delivering exceptional service and creating memorable experiences for guests.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience. We’re looking for specific examples of how you've led teams or resolved guest issues in the past, so don’t hold back!
Be Professional Yet Approachable:While we appreciate a friendly tone, remember to keep it professional. Use clear language and check for any typos or errors. First impressions matter, even in writing!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Valor Hospitality
✨Know the Company Inside Out
Before your interview, take some time to research Valor Hospitality Europe Limited. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Duty Manager, exceptional customer service is key. Prepare examples from your previous experience where you resolved guest issues or went above and beyond to ensure satisfaction. Be ready to discuss how you would handle specific scenarios that may arise during your shift.
✨Demonstrate Leadership Qualities
You’ll be leading the Front Desk team, so it’s important to highlight your leadership skills. Think of instances where you’ve motivated or coached a team, and be prepared to share your approach to maintaining high standards and service excellence.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel’s operations, team dynamics, and growth opportunities. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s success.
