At a Glance
- Tasks: Lead the front office team to deliver exceptional guest experiences and drive hotel standards.
- Company: Join Holiday Inn Coventry, a vibrant and inclusive workplace.
- Benefits: Enjoy exclusive discounts, free meals, wellness activities, and career development opportunities.
- Other info: Flexible shifts available; we value work-life balance and team wellbeing.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Experience in a supervisory role or as a Reception Manager is preferred.
The predicted salary is between 27996 - 27996 € per year.
We are looking for an Assistant Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. This may be in a supervisor role or in Reception Manager role. The successful candidate will lead with purpose and vision using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations. Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda.
The Assistant Front Office Manager will be responsible for the Front office team. Building a high performing team across the division is what success looks like. We are open 7 days a week 365 days a year and need people to work a range of shifts and days – flexibility required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
What we offer:
- Exclusive discounts for you, your friends and family – Valor team member rates at our UK hotels, rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty.
- Access to high‑street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer‑a‑friend bonuses, starting at £250.
- Caring for your health and wellbeing, both in and outside of work.
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual Healthy Habits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
- Fully funded apprenticeship programmes and internal development programmes, with monthly and annual team member service awards.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion or belief, sexual orientation or age.
Assistant Front Office Manager employer: Valor Hospitality
At Holiday Inn Coventry, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and growth. With exclusive discounts, flexible shift patterns, and comprehensive development programmes, we empower our team to thrive while delivering outstanding guest experiences in a supportive environment. Join us to be part of a high-performing team where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Holiday Inn or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality during interviews! The Assistant Front Office Manager role is all about guest experience, so let your passion for hospitality shine through. Be ready to share examples of how you've handled tricky situations with guests.
✨Tip Number 3
Flexibility is key! Since the job requires working various shifts, be open about your availability. Highlight your willingness to adapt to different schedules during your conversations with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it easier for us to connect with you.
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Show Your Passion for Guest Experience:When writing your application, let us know how much you care about delivering an exceptional guest experience. Share specific examples from your past roles that highlight your commitment to guest satisfaction and how you've driven standards.
Highlight Your Leadership Skills:As an Assistant Front Office Manager, you'll be leading a team. Make sure to showcase your leadership experience in your application. Talk about how you've built high-performing teams and any innovative approaches you've taken to motivate and inspire your colleagues.
Be Flexible and Open-Minded:We value flexibility in our team members, so mention your willingness to work various shifts and adapt to changing situations. This shows us that you're ready to tackle the dynamic environment of the hospitality industry.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Valor Hospitality
✨Know Your Stuff
Before the interview, make sure you’re familiar with the Holiday Inn brand and its values. Research their approach to guest satisfaction and think about how your experience aligns with their standards. This will show that you’re genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to drive performance and create a positive work environment. Be ready to discuss how you handle challenges and motivate others.
✨Be Flexible and Adaptable
Given the nature of the hospitality industry, flexibility is key. Be prepared to discuss your availability and willingness to work various shifts. Share any experiences where you’ve had to adapt quickly to changing situations, as this will demonstrate your readiness for the dynamic environment at Holiday Inn.
✨Engage with Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, the hotel’s goals for guest satisfaction, or how success is measured in the role. This not only shows your interest but also helps you gauge if the position is the right fit for you.
