At a Glance
- Tasks: Support the Front of House team in creating unforgettable guest experiences.
- Company: Join The Medlock, a new Radisson Blu hotel in Manchester's vibrant Etihad Campus.
- Benefits: Enjoy exclusive discounts and team member rates at UK hotels.
- Other info: Bring your personality to a role that celebrates Manchester's spirit.
- Why this job: Be part of a dynamic pre-opening team in an exciting hospitality launch.
- Qualifications: Previous hotel customer service experience and a passion for developing people.
The predicted salary is between 25000 - 30000 £ per year.
At The Medlock, we’re redefining city centre hospitality with an experience that’s polished, heartfelt and unmistakably personal. As Assistant Front of House Manager, you’ll support the Front of House leadership team in shaping the guest journey – from warm, confident arrivals to smooth, seamless departures and every meaningful touchpoint in between.
The Medlock, a Radisson Blu hotel, is opening at the heart of Manchester’s Etihad Campus, home to Manchester City Football club. This brand-new 401‑key hotel is set to be a game‑changer in hospitality, seamlessly integrating with one of the most prestigious entertainment and sporting destinations globally.
The next evolution of the Etihad Campus will see it become a thriving sports and entertainment district, featuring state‑of‑the‑art training facilities, a world‑class 60,000‑seater stadium, and vibrant leisure spaces including the Co‑op Live arena. It will become a world‑class hub for elite sport, music, and entertainment, attracting visitors from around the world.
The new hotel will sit at the heart of a vibrant and evolving Etihad Campus – an exceptional place for guests, teams, partners and fans to rest, reset and immerse themselves in everything the campus has to offer. We’re opening our doors soon and we’re building a team that’s as warm, grounded and full of personality as the city we call home.
What you’ll be doing
Supporting the Front of House Manager, you’ll help lead our Reception team, creating a welcoming atmosphere where guests feel seen, supported and genuinely cared for. You’ll champion our brand standards, nurture a confident sales and service culture, and bring structure, warmth and pride to a team delivering Medlock moments around the clock. As an Assistant Front of House Manager, you’ll play a key role in setting the tone for our arrival experience and ensuring consistently elevated service – bringing the spirit and personality of Manchester into every guest moment.
What’s in it for you
Join the pre‑opening team for a high‑profile launch within one of Manchester’s most exciting developments. Be part of a dynamic, fun and engaging team focused on delivering exceptional experiences from day one. Work closely with City Football Group, Valor Hospitality and Radisson Hotel Group – benefitting from strong support while retaining local ownership and autonomy within the wider hotel team.
About you
You have a natural, relaxed warmth and deliver hospitality that feels genuine and never scripted. You lead with heart, communicate honestly, stay calm under pressure and bring individuality to your presence. You're passionate about developing people – instinctively building team spirit, confidence and pride. You're a strong communicator and collaborator, grounded, dependable and connected to the city's identity. You bring previous hotel customer service experience, in a similar position, ideally within a premium, lifestyle or design‑led property.
Benefits
Exclusive discounts for you, your friends and family. Valor team member rates at our UK hotels, with rooms from just £30.
Assistant Front of House Manager employer: Valor Hospitality
At The Medlock, we pride ourselves on creating a vibrant and inclusive work environment that reflects the warmth and personality of Manchester. As part of our pre-opening team, you'll enjoy unique opportunities for professional growth while being supported by industry leaders like City Football Group and Radisson Hotel Group. With exclusive employee benefits and a focus on delivering exceptional guest experiences, The Medlock is not just a workplace; it's a community where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front of House Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might have insights about The Medlock. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a meet-up, let your genuine warmth and passion for hospitality shine through. Remember, they’re looking for someone who fits into their vibrant team culture.
✨Tip Number 3
Be proactive! If you’re really keen on joining The Medlock, don’t hesitate to follow up after applying. A quick message expressing your enthusiasm can make you stand out from the crowd.
✨Tip Number 4
Utilise our website! We’ve got all the latest job openings and updates. Keep checking back and apply directly through us to ensure your application gets the attention it deserves.
We think you need these skills to ace Assistant Front of House Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests. Remember, we’re all about warmth and genuine service!
Tailor Your Application:Make sure to tailor your application specifically for the Assistant Front of House Manager role. Highlight your relevant experience and skills that align with our values at The Medlock. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and experiences – it makes it easier for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us you’re keen on being part of our exciting journey at The Medlock. We can’t wait to hear from you!
How to prepare for a job interview at Valor Hospitality
✨Know the Brand
Before your interview, dive deep into The Medlock's ethos and values. Understand what makes their hospitality unique and how they aim to create memorable guest experiences. This knowledge will help you align your answers with their vision and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As an Assistant Front of House Manager, your ability to connect with guests and team members is crucial. Prepare examples from your past experiences where you've successfully led a team or resolved guest issues. Highlight your natural warmth and how you foster a supportive atmosphere, as this aligns perfectly with the role.
✨Demonstrate Problem-Solving Abilities
In hospitality, things can get hectic. Be ready to discuss how you've handled challenging situations in previous roles. Share specific instances where you remained calm under pressure and found effective solutions, showcasing your ability to maintain high service standards even in tough times.
✨Embrace the Local Culture
The Medlock is all about bringing the spirit of Manchester into every guest moment. Familiarise yourself with local attractions, events, and the city's identity. During the interview, express your passion for the city and how you can incorporate its essence into the guest experience, making you a perfect fit for the team.
