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- Tasks: As a Reservations Agent, you'll convert inquiries into bookings and drive business growth.
- Company: Join a dedicated team focused on superior customer service and operational excellence.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be an ambassador for our values while making a real impact on customer experiences.
- Qualifications: Looking for dynamic, customer-focused individuals with a passion for driving revenue.
- Other info: Stay updated on competitor strategies and contribute to a positive team culture.
The predicted salary is between 28800 - 43200 £ per year.
Are you a dynamic and customer-focused professional with a passion for driving revenue and business growth? We areseeking a Reservations Agentto join our dedicated team. In this role, you will implement strategies to maximize business growth through effective pricing, inventory controls, and the conversion of enquiries. You will be an ambassador of our purpose, values, and behaviors, ensuring superior customer service and operational excellence. Key Responsibilities: Utilize effective call handling techniques, thorough product knowledge, and superior customer service to convert enquiries into bookings. Adhere to company processes and procedures to ensure business data is robust and accurate at all times. Implement pricing and selling strategies for all market segments to achieve financial budgets and targets, driving performance against competitors. Keep competitor information up-to-date and conduct visits to competitor hotels as needed. Ensure consistent delivery of superior customer service through the Customer Service Programme, Venue Verdict, and BDRC, where applicable. Promote a team environment that enhances employee morale and fosters a high level of commitment and pride in the hotel. Consider total revenue and “lifetime value” when assessing new business enquiries, utilizing demand calendars, displacement tools, and market data. Maintain good working relationship…
Reservations Agent employer: Valor Hospitality Seaton House St Andrews
Contact Detail:
Valor Hospitality Seaton House St Andrews Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Familiarize yourself with effective call handling techniques. Practice active listening and develop your ability to respond to customer inquiries in a way that showcases your product knowledge and enhances the customer experience.
✨Tip Number 2
Stay updated on competitor pricing and strategies. Conduct research on local hotels and their offerings, so you can confidently discuss how our services stand out during customer interactions.
✨Tip Number 3
Understand the importance of data accuracy in reservations. Familiarize yourself with our company processes and procedures to ensure that all business data is maintained correctly, which is crucial for driving revenue.
✨Tip Number 4
Emphasize teamwork and collaboration in your approach. Highlight any past experiences where you contributed to a positive team environment, as this aligns with our values and commitment to employee morale.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Highlight Customer Service Skills: Make sure to emphasize your customer service experience in your application. Use specific examples that demonstrate your ability to handle inquiries and convert them into bookings.
Showcase Revenue-Driving Strategies: Discuss any previous experience you have with pricing strategies or inventory controls. Highlight how you have contributed to business growth in past roles.
Research Competitors: Familiarize yourself with the competitive landscape of the hotel industry. Mention any insights you have about competitor pricing or services in your application to show your proactive approach.
Express Team Spirit: Convey your ability to work well in a team environment. Share examples of how you've contributed to team morale and commitment in previous positions.
How to prepare for a job interview at Valor Hospitality Seaton House St Andrews
✨Show Your Customer Service Skills
As a Reservations Agent, your ability to provide superior customer service is crucial. Be prepared to share specific examples of how you've successfully handled customer inquiries and converted them into bookings in the past.
✨Demonstrate Product Knowledge
Familiarize yourself with the company's offerings and be ready to discuss how you would utilize this knowledge to drive sales. Highlight any experience you have with similar products or services.
✨Understand Pricing Strategies
Since pricing and inventory control are key responsibilities, be prepared to discuss your understanding of effective pricing strategies. You might want to bring up any relevant experience you have in implementing these strategies in previous roles.
✨Research Competitors
Stay informed about the competition. Mention any insights you have about competitor pricing or services, and be ready to discuss how you would leverage this information to enhance the company's market position.
