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- Tasks: As a Reservations Agent, you'll convert inquiries into bookings and drive business growth.
- Company: Join Valor Hospitality, a growing hotel group with 34 locations across the UK.
- Benefits: Enjoy exclusive discounts, free meals, wellness activities, and career growth opportunities.
- Why this job: Be part of a dynamic team that values customer service and operational excellence.
- Qualifications: Previous hospitality or retail experience and strong communication skills are essential.
- Other info: We're an equal opportunities employer with exciting growth plans for 2024.
The predicted salary is between 24000 - 36000 £ per year.
Are you a dynamic and customer-focused professional with a passion for driving revenue and business growth?
We areseeking a Reservations Agentto join our dedicated team. In this role, you will implement strategies to maximize business growth through effective pricing, inventory controls, and the conversion of enquiries. You will be an ambassador of our purpose, values, and behaviors, ensuring superior customer service and operational excellence.
Key Responsibilities:
- Utilize effective call handling techniques, thorough product knowledge, and superior customer service to convert enquiries into bookings.
- Adhere to company processes and procedures to ensure business data is robust and accurate at all times.
- Implement pricing and selling strategies for all market segments to achieve financial budgets and targets, driving performance against competitors.
- Keep competitor information up-to-date and conduct visits to competitor hotels as needed.
- Ensure consistent delivery of superior customer service through the Customer Service Programme, Venue Verdict, and BDRC, where applicable.
- Promote a team environment that enhances employee morale and fosters a high level of commitment and pride in the hotel.
- Consider total revenue and “lifetime value” when assessing new business enquiries, utilizing demand calendars, displacement tools, and market data.
- Maintain good working relationships with colleagues in the Revenue department and other hotel departments.
- Undertake any reasonable project or request from the General Manager to grow and improve the business.
Qualifications:
- Administration, switchboard, and computer experience
- Previous hospitality or retail experience
- Previous Customer Service experience
- Good understanding of written and spoken English language
- Ability to speak a foreign language is a plus
Desired Attributes: Outgoing personality, highly motivated, enthusiastic, and a good team player with a creative flair. Strong sales, customer care, and negotiation skills. Strong verbal and written communication skills. Ability to remain focused and prioritize tasks under pressure.
In addition to competitive rates of pay, we also offer:
Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 B&B.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
Caring for your health and wellbeing, both in and outside of work
- A calendar of wellness activities from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
Supporting your hospitality career growth
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
Fancy joining our team?
Valor Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 34 hotels across leading brands such as Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans too, with three new luxury 5-star hotels planned to open in 2024.
AMRT1_UKCT
Reservations Agent employer: Valor Hospitality Seaton House St Andrews
Contact Detail:
Valor Hospitality Seaton House St Andrews Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Familiarize yourself with effective call handling techniques. Practice your communication skills to ensure you can convert inquiries into bookings seamlessly, as this is a key responsibility of the Reservations Agent role.
✨Tip Number 2
Stay updated on competitor pricing and offerings. Conduct research on local hotels to understand their strategies, which will help you implement effective pricing and selling strategies in your role.
✨Tip Number 3
Emphasize your customer service experience during the interview. Share specific examples of how you've provided superior service in previous roles, as this aligns with our commitment to operational excellence.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. Highlight instances where you've contributed to a positive team environment, as fostering employee morale is essential in our hotel culture.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and qualifications required for the Reservations Agent position. Tailor your application to highlight relevant experiences that demonstrate your customer service skills and ability to drive business growth.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous hospitality or customer service experience. Use specific examples to showcase your sales skills, call handling techniques, and how you've successfully converted enquiries into bookings.
Showcase Your Skills: Clearly outline your strong verbal and written communication skills in your application. If you speak a foreign language, mention it as this is considered a plus for the role.
Personalize Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention how your values align with those of Valor Hospitality and your commitment to delivering superior customer service.
How to prepare for a job interview at Valor Hospitality Seaton House St Andrews
✨Show Your Customer Service Skills
As a Reservations Agent, your ability to provide superior customer service is crucial. Be prepared to share specific examples of how you've successfully handled customer inquiries and converted them into bookings in previous roles.
✨Demonstrate Product Knowledge
Familiarize yourself with the hotel’s offerings and services. During the interview, showcase your understanding of the products and how they can meet customer needs, which will highlight your readiness for the role.
✨Highlight Your Sales Experience
Since driving revenue is a key responsibility, discuss your past experiences in sales or hospitality where you implemented pricing strategies or upselling techniques. This will show your potential employer that you can contribute to their financial goals.
✨Emphasize Team Collaboration
The role requires maintaining good relationships with colleagues across departments. Share examples of how you've worked effectively in a team environment, showcasing your ability to foster a positive workplace culture.
