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For Companies At a Glance
- Tasks: Welcome guests with warmth and provide information to enhance their stay.
- Company: Join the Crowne Plaza Stratford Upon Avon, a leading hotel brand.
- Benefits: Enjoy exclusive discounts, free meals, and wellness activities.
- Why this job: Be part of a dynamic team and make every guest's experience memorable.
- Qualifications: Experience in a branded hotel and a passion for customer service.
- Other info: Flexible shifts, career development opportunities, and a supportive work environment.
The predicted salary is between 22000 - 30000 £ per year.
£26,436.80 - 40 hours, 5 days a week
Responsibilities
- You will set the tone for every guest’s stay with a warm welcome, be ready with answers to questions, and offer information about hotel services, facilities and the local area to help make their visit special.
- You will contribute to the smoothest check-out experience so guests leave happy.
- You will have experience of working within a branded hotel environment and be comfortable in a fast-paced role dealing with people on a daily basis.
- We are open 7 days a week, 365 days a year and require flexibility to work a range of shifts and days; shift patterns and contracted hours can be discussed at interview.
Training and career development
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.
Benefits
- Exclusive discounts for you, your friends and family
- Valor team member rates at UK hotels, with rooms from just £30 Bed & Breakfast
- Discounted stays for friends and family
- 50% discount when dining in our restaurants and bars
- Free meals while on duty
- Access to high-street discounts on a range of shops, experiences and more
- Up to 40% savings on a wide range of bikes with our Cycle To Work Scheme
- Generous refer-a-friend bonuses, starting at £250
Wellbeing and health
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats
- Access to our Employee Assistance Programme, providing free confidential advice 24/7 for you and your family
- Healthcare Cash Plan options, from just £5 per month
Supporting your hospitality career growth
- Fully funded apprenticeship programmes
- Internal development programmes to support you as you grow within your role
- Monthly and annual team member service awards to recognise achievements
Equal opportunity
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 37 hotels across leading brands and have ambitious development and growth plans for 2025 and beyond.
Reception Supervisor - Crowne Plaza Stratford U... Front Office · Crowne Plaza Stratford Upon Avon in Stratford-upon-Avon employer: Valor Hospitality Partners, LLC
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor - Crowne Plaza Stratford U... Front Office · Crowne Plaza Stratford Upon Avon in Stratford-upon-Avon
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Reception Supervisor role.
✨Tip Number 2
Prepare for the interview by researching Crowne Plaza and its values. Show us you’re passionate about creating memorable guest experiences and how your past experience aligns with our brand. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice common interview questions related to customer service and team management. Think of specific examples from your previous roles that highlight your skills. We want to see how you handle real-life situations!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities and benefits we offer right there!
We think you need these skills to ace Reception Supervisor - Crowne Plaza Stratford U... Front Office · Crowne Plaza Stratford Upon Avon in Stratford-upon-Avon
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the welcoming atmosphere we create at Crowne Plaza.
Tailor Your Experience: Make sure to highlight your experience in a branded hotel environment. We’re looking for someone who’s comfortable in a fast-paced role, so share specific examples of how you've handled busy situations and provided excellent guest service.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Know the Hotel Inside Out
Before your interview, make sure you research Crowne Plaza Stratford Upon Avon thoroughly. Familiarise yourself with their services, facilities, and local attractions. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Reception Supervisor, you'll be dealing with guests daily. Prepare examples of how you've handled customer interactions in the past, especially in fast-paced environments. Highlight your ability to create a warm welcome and ensure guest satisfaction.
✨Flexibility is Key
Since the hotel operates 365 days a year, be ready to discuss your availability for various shifts. Emphasise your willingness to adapt and work different hours, as this shows you're committed to being a team player.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the hotel's future plans. This demonstrates your enthusiasm and helps you gauge if the company aligns with your career goals.
