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- Tasks: Lead the front office team to deliver exceptional guest experiences and drive hotel standards.
- Company: Join the vibrant Holiday Inn Southampton-Eastleigh team with a focus on innovation and excellence.
- Benefits: Enjoy exclusive discounts, free meals, wellness activities, and competitive pay.
- Why this job: Be part of a dynamic environment where your leadership can shine and make a real impact.
- Qualifications: Experience in hospitality or supervisory roles with a passion for guest satisfaction.
- Other info: Flexible shifts available, with opportunities for career growth through funded apprenticeships.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an Assistant Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. This may be in a supervisor role or in Reception Manager role.
The successful candidate will lead with purpose and vision using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations. Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda.
The Assistant Front Office Manager will be responsible for the Front Office team. Building a high performing team across the division is what success looks like.
We are open 7 days a week, 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training.
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
- Caring for your health and wellbeing, both in and outside of work.
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
- Supporting your hospitality career growth.
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Deputy Front Office Manager Front Office · Holiday Inn Southampton-Eastleigh employer: Valor Hospitality Partners, LLC
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Front Office Manager Front Office · Holiday Inn Southampton-Eastleigh
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the Holiday Inn Southampton-Eastleigh, its services, and what makes it unique. This way, when you walk in for an interview, you can show off your knowledge and passion for the place.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local hospitality events. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various guest scenarios or team challenges. Being able to demonstrate your problem-solving skills will set you apart as a candidate who can lead with purpose and vision.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities and updates about our amazing perks and training programmes.
We think you need these skills to ace Deputy Front Office Manager Front Office · Holiday Inn Southampton-Eastleigh
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how you can bring that passion to our team and create exceptional guest experiences.
Highlight Your Leadership Skills: As a potential Assistant Front Office Manager, it's crucial to showcase your leadership abilities. Share examples of how you've successfully led teams or driven standards in previous roles to demonstrate your capability.
Be Specific About Your Experience: Don't just list your past jobs; tell us about your achievements! Use specific examples to illustrate how you've monitored guest satisfaction or set departmental targets in your previous positions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Know Your Stuff
Before the interview, make sure you’re familiar with the Holiday Inn brand and its values. Research their approach to guest satisfaction and think about how your experience aligns with their standards. This will show that you’re genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a Deputy Front Office Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on how you’ve driven performance and improved guest experiences. Be ready to discuss your leadership style and how you motivate others.
✨Be Ready for Situational Questions
Expect questions that assess your ability to handle various situations, especially in a busy hotel environment. Think of scenarios where you had to be innovative or reactive, and prepare to explain how you resolved issues while maintaining high standards.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.