At a Glance
- Tasks: Lead the front office team and ensure exceptional guest experiences.
- Company: Join Holiday Inn Southampton-Eastleigh, a vibrant and inclusive workplace.
- Benefits: Enjoy competitive pay, exclusive discounts, free meals, and wellness activities.
- Other info: Flexible shifts available, with opportunities for apprenticeships and internal development.
- Why this job: Be part of a dynamic team and grow your hospitality career with us.
- Qualifications: Experience in hospitality or supervisory roles is preferred.
The predicted salary is between 28000 - 28000 € per year.
We are looking for an Assistant Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. This may be in a supervisor role or in a Reception Manager role. The successful candidate will lead with purpose and vision using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations. Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda.
The Assistant Front Office Manager will be responsible for the Front Office team. Building a high performing team across the division is what success looks like. We are open 7 days a week, 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training.
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast
- Discounted stays for friends and family
- 50% discount when dining in our restaurants and bars
- Free meals while on duty, keeping you well-fueled
- Access to high-street discounts on a range of shops, experiences and more
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme
- Generous refer-a-friend bonuses, starting at £250
- Caring for your health and wellbeing, both in and outside of work
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing
- Healthcare Cash Plan options, from just £5 per month
- Supporting your hospitality career growth
- Fully funded apprenticeship programmes
- Internal development programmes, designed to support you as you grow within your role
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Assistant Front Office Manager Front Office · Holiday Inn Southampton-Eastleigh employer: Valor Hospitality Partners, LLC
At Holiday Inn Southampton-Eastleigh, we pride ourselves on being an exceptional employer that values flexibility and employee growth. With a strong focus on career development through fully funded apprenticeships and internal training programmes, we foster a supportive work culture where achievements are celebrated. Our competitive benefits, including exclusive discounts, wellness activities, and a commitment to health and wellbeing, make us an attractive choice for those seeking a rewarding career in hospitality.
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager Front Office · Holiday Inn Southampton-Eastleigh
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Holiday Inn. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Show off your personality during interviews! The Assistant Front Office Manager role is all about guest experience, so let your passion for hospitality shine through. Be yourself and share your ideas on how to enhance guest satisfaction.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past roles where you’ve had to be innovative or reactive. This will show that you can handle the dynamic environment of a busy hotel.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and perks we offer right there.
We think you need these skills to ace Assistant Front Office Manager Front Office · Holiday Inn Southampton-Eastleigh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Assistant Front Office Manager role. Highlight your experience in driving standards and delivering exceptional guest experiences, as these are key for us at Holiday Inn Southampton-Eastleigh.
Craft a Compelling Cover Letter:Your cover letter should reflect your passion for hospitality and your leadership skills. Use it to showcase how you can build a high-performing team and monitor guest satisfaction effectively.
Showcase Flexibility:Since we operate 7 days a week, it's important to mention your flexibility regarding shifts. Let us know your availability and willingness to work evenings and weekends, as this will be a big plus!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board with our fantastic team!
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Know Your Stuff
Before the interview, make sure you’re familiar with the Holiday Inn brand and its values. Research their approach to guest satisfaction and think about how your experience aligns with their standards. This will show that you’re genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate and drive performance. Highlight any innovative solutions you've implemented to improve guest experiences.
✨Be Ready for Situational Questions
Expect questions that assess how you handle various situations, especially under pressure. Think of specific scenarios where you’ve had to react quickly or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture is the right fit for you.
