At a Glance
- Tasks: Lead a dynamic front desk team and ensure exceptional guest experiences.
- Company: Join the vibrant AC Hotel by Marriott in Manchester Salford Quays.
- Benefits: Enjoy exclusive discounts, free meals, and wellness activities.
- Other info: Opportunities for career growth with fully funded training programmes.
- Why this job: Be the face of hospitality and inspire a team to excel.
- Qualifications: Experience in hospitality leadership and excellent communication skills.
The predicted salary is between 28000 - 28000 £ per year.
Are you a hospitality enthusiast with a passion for leading teams and delivering top-notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team. As the Assistant Reception Manager, you and your team will be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check-in to check-out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality.
Key Responsibilities
- Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service.
- Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy.
- Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures.
- Reservation Management: Manage room reservations, cancellations, and modifications with accuracy.
- Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies.
- Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently.
- Standards and Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations.
Our Ideal Candidate
- Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception.
- Strong leadership skills with the ability to inspire and manage a team effectively.
- Excellent communication and interpersonal skills.
- Proficiency in hotel management software (e.g., Opera, PMS).
- Strong organizational skills and attention to detail.
- Ability to handle stressful situations with a calm and professional demeanor.
- Flexibility to work various shifts, including weekends and holidays.
Benefits
- Exclusive discounts for you, your friends and family.
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
Caring for your health and wellbeing, both in and outside of work:
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
Supporting your hospitality career growth:
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Assistant Reception Manager Front Office · AC Hotel by Marriott Manchester Salford Quays employer: Valor Hospitality Partners, LLC
At AC Hotel by Marriott Manchester Salford Quays, we pride ourselves on fostering a vibrant work culture that values teamwork and exceptional service. As an Assistant Reception Manager, you will not only lead a dedicated front desk team but also enjoy a range of benefits including exclusive discounts, wellness activities, and opportunities for career growth through fully funded training programmes. Join us in creating memorable experiences for our guests while advancing your hospitality career in a supportive environment.
Contact Details:
Valor Hospitality Partners, LLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Reception Manager Front Office · AC Hotel by Marriott Manchester Salford Quays
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend local events, and join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock interviews with friends or family. This will help you articulate your experience and show off those leadership skills that AC Hotel is looking for.
✨Tip Number 3
Show your passion for hospitality! During interviews, share specific examples of how you've gone above and beyond for guests in the past. This will demonstrate your commitment to delivering top-notch service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at AC Hotel by Marriott Manchester Salford Quays.
We think you need these skills to ace Assistant Reception Manager Front Office · AC Hotel by Marriott Manchester Salford Quays
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your enthusiasm for delivering exceptional customer service and leading teams.
Tailor Your Application:Make sure to customise your CV and cover letter to match the job description. Highlight your relevant experience in supervisory roles and any specific skills that align with the responsibilities of the Assistant Reception Manager position.
Be Professional Yet Approachable:While it's important to maintain a professional tone, don’t be afraid to let your personality come through. We want to see how you connect with guests and your team, so a friendly and approachable style can make a great impression!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands and shows your commitment to joining our team at AC Hotel by Marriott Manchester Salford Quays.
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Know Your Stuff
Before the interview, make sure you’re familiar with the AC Hotel by Marriott and its values. Research their customer service approach and think about how your experience aligns with their expectations. This will show that you’re genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As an Assistant Reception Manager, you'll need to lead a team. Prepare examples of how you've successfully motivated and trained staff in the past. Think about specific situations where your leadership made a difference in guest satisfaction or team performance.
✨Practice Handling Guest Scenarios
Expect questions about how you would handle guest complaints or special requests. Prepare some scenarios from your previous roles where you resolved issues effectively. This will demonstrate your problem-solving skills and ability to maintain professionalism under pressure.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready for them. Ask about their team culture, training opportunities, or how they measure success in the front office. This shows that you’re not just interested in the job, but also in how you can contribute to their success.
