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- Tasks: Join our team as a Reservations and Events Agent, delivering top-notch customer service.
- Company: Valor Hospitality operates 37 hotels across the UK, including Holiday Inn and Crowne Plaza.
- Benefits: Enjoy flexible shifts, exclusive discounts, free meals, and wellness activities.
- Why this job: Be part of a dynamic team, enhance your hospitality skills, and grow your career.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
- Other info: We offer fully funded apprenticeships and internal development programmes.
The predicted salary is between 20316 - 28776 £ per year.
£25,396.80 per annum/£12.21 per hour, 40 hours per week (5 days)
We are looking for a friendly, passionate and energetic Reservations and Events Agent to join our team.
The Role
As Reservations and EventsAgent you’ll be on the front line, delivering on our mission!
You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.
What\’ll make you a great fit for us?
Do you eat, sleep and breathe customer service?
Why not RESERVE your place on our team?
At Valor we’re on the hunt for a focused Reservations and Events Agent, someone who knows what our guests want and can take staying with us a dream come true.
You’ll be a master at taking reservations, chasing bookings and be in the know about all our delicious food and beverage packages ensuring that maximum occupancy and room rates are achieved.
When it comes to our guests, you’ll know who’s who and what’s what so that the reception team is kept up to date with our occupancy levels, no-shows, VIP’s and special events.
We’re also looking for someone who is champion of Valor Hospitality Europe Limited’s purpose, values and behaviours, spreading the word where you can about what we do.
If we’ve got you SOLD then get in touch today.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days – this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.
What you\’ll be doing as Reservations and Events Agent
- Top quality customer service
- Working as part of a great team
- Take enquiries and bookings via telephone and online bookings
- Converting enquiries into sales
- Processing, amending and updating bookings as required
- Maximising revenue through upselling
- Administration and Technology savvy
- Available to work when the team and customer needs you most
Requirements:
- Excellent communication, interpersonal, and problem-solving abilities.
- A passion for hospitality and a relentless commitment to excellence.
In addition to competitive rates of pay, we also offer:
Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 Bed andBreakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
Caring for your health and wellbeing, both in and outside of work
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
Supporting your hospitality career growth
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
Fancy joining our team?
We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
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Reservations and Events Agent - Holiday Inn Sou... Revenue Office · Holiday Inn Southampton-Eas[...] employer: Valor Hospitality Partners, LLC
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations and Events Agent - Holiday Inn Sou... Revenue Office · Holiday Inn Southampton-Eas[...]
✨Tip Number 1
Familiarise yourself with the Holiday Inn brand and its values. Understanding their mission and customer service standards will help you align your approach during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer inquiries or resolved issues in previous roles. This will highlight your ability to deliver top-quality service, which is crucial for the Reservations and Events Agent position.
✨Tip Number 3
Be ready to discuss your flexibility regarding shift patterns. Since the role requires working evenings and weekends, expressing your willingness to adapt to the team's needs can set you apart from other candidates.
✨Tip Number 4
Research the local area and popular events happening in Southampton. Being knowledgeable about local attractions and events can help you engage with guests and provide them with tailored recommendations, enhancing their overall experience.
We think you need these skills to ace Reservations and Events Agent - Holiday Inn Sou... Revenue Office · Holiday Inn Southampton-Eas[...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any previous roles where you handled reservations or events, showcasing your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and hospitality. Mention specific examples of how you've gone above and beyond for customers in the past, and express your enthusiasm for joining the Holiday Inn team.
Showcase Your Communication Skills: In your application, highlight your excellent communication and interpersonal skills. Provide examples of how you've effectively resolved customer issues or worked collaboratively within a team to achieve goals.
Research the Company: Familiarise yourself with Valor Hospitality Europe Limited and their values. Mention in your application how your personal values align with theirs, and demonstrate your understanding of their mission to provide exceptional guest experiences.
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share examples from your past experiences where you went above and beyond to meet a customer's needs, as this role is all about making guests feel valued.
✨Know the Brand Inside Out
Familiarise yourself with Holiday Inn's brand standards and values. Being able to discuss how you align with their mission and how you can contribute to their goals will demonstrate your commitment to the role.
✨Demonstrate Team Spirit
Since this position involves working closely with a team, be prepared to talk about your teamwork experiences. Highlight instances where you collaborated effectively with others to achieve a common goal, showcasing your ability to fit into their team culture.
✨Be Ready to Discuss Flexibility
Given the nature of the hospitality industry, be open about your availability and willingness to work various shifts. This shows that you understand the demands of the role and are ready to adapt to the team's needs.
