At a Glance
- Tasks: Deliver top-notch customer service and manage reservations for events and stays.
- Company: Join the vibrant team at Holiday Inn Leicester, part of Valor Hospitality.
- Benefits: Enjoy competitive pay, discounts, free meals, and wellness support.
- Other info: Flexible shifts, career growth opportunities, and a supportive team environment.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Passion for customer service and excellent communication skills.
The predicted salary is between 20316 - 28776 £ per year.
We are looking for a friendly, passionate and energetic Reservations and Events Agent to join our team.
The Role
As Reservations and Events Agent you’ll be on the front line, delivering attentive customer focused service, understanding brand standards and enjoying working as part of a successful team.
What'll make you a great fit for us?
Do you eat, sleep and breathe customer service? You’ll be a master at taking reservations, chasing bookings and be in the know about all our delicious food and beverage packages ensuring that maximum occupancy and room rates are achieved. When it comes to our guests, you’ll know who’s who and what’s what so that the reception team is kept up to date with our occupancy levels, no-shows, VIPs and special events. We’re also looking for someone who is a champion of Valor Hospitality Europe Limited’s purpose, values and behaviours.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training.
What you’ll be doing as Reservations and Events Agent:
- Top quality customer service
- Working as part of a great team
- Take enquiries and bookings via telephone and online bookings
- Converting enquiries into sales
- Processing, amending and updating bookings as required
- Maximising revenue through upselling
- Administration and Technology savvy
- Available to work when the team and customer needs you most
Requirements:
- Excellent communication, interpersonal, and problem-solving abilities.
- A passion for hospitality and a relentless commitment to excellence.
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
Caring for your health and wellbeing:
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family.
- Healthcare Cash Plan options, from just £5 per month.
Supporting your hospitality career growth:
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Reservations and Events Agent - Holiday Inn Lei... Revenue Office · Holiday Inn Leicester employer: Valor Hospitality Partners, LLC
At Valor Hospitality Europe Limited, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises teamwork and customer service excellence. Our Reservations and Events Agent role at Holiday Inn Leicester not only provides competitive pay and flexible working hours but also opens doors to career growth through fully funded apprenticeships and internal development programmes. With exclusive discounts, wellness activities, and a supportive environment, we ensure our team members feel valued and empowered to thrive in their hospitality careers.
Contact Details:
Valor Hospitality Partners, LLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations and Events Agent - Holiday Inn Lei... Revenue Office · Holiday Inn Leicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Holiday Inn and Valor Hospitality. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Be flexible with your availability! They’re looking for someone who can work various shifts, especially evenings and weekends. Highlight your willingness to adapt your schedule to meet the team’s needs – it shows you’re committed and ready to jump in!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep an eye out for any roles that catch your fancy!
We think you need these skills to ace Reservations and Events Agent - Holiday Inn Lei... Revenue Office · Holiday Inn Leicester
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through! We want to see that you eat, sleep, and breathe hospitality, so share any relevant experiences that highlight your commitment to making guests feel special.
Tailor Your Application:Make sure to customise your application to fit the role of Reservations and Events Agent. Mention specific skills like taking bookings, upselling, and working as part of a team. This shows us you understand what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Valor!
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Know Your Customer Service Inside Out
Since the role is all about delivering top-notch customer service, brush up on your customer service skills. Think of examples from your past experiences where you went above and beyond for a guest. This will show your passion and commitment to excellence.
✨Familiarise Yourself with the Brand
Do some homework on Holiday Inn and Valor Hospitality. Understand their values, mission, and what sets them apart in the hospitality industry. Being able to discuss how you align with their brand standards will impress the interviewers.
✨Showcase Your Team Spirit
This position requires working as part of a team, so be ready to share examples of how you've successfully collaborated with others in previous roles. Highlighting your ability to work well in a team will demonstrate that you're a great fit for their culture.
✨Prepare for Flexibility Questions
Since the job involves various shifts and flexibility, think about your availability and be honest about it. Prepare to discuss how you can adapt to the needs of the team and customers, showing that you're ready to jump in when needed.
