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- Tasks: Deliver top-notch customer service and manage reservations for unforgettable guest experiences.
- Company: Join Valor Hospitality, a vibrant team in the hospitality industry.
- Benefits: Enjoy exclusive discounts, free meals, and wellness activities.
- Other info: Flexible shifts available with opportunities for apprenticeships and career development.
- Why this job: Be part of a dynamic team and grow your career in hospitality.
- Qualifications: Excellent communication skills and a passion for customer service.
The predicted salary is between 26436 - 26436 £ per year.
We are looking for a friendly, passionate and energetic Reservations and Events Agent to join our team.
The Role
As Reservations and Events Agent you’ll be on the front line, delivering on our mission! You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.
What'll make you a great fit for us?
Do you eat, sleep and breathe customer service? Why not RESERVE your place on our team? At Valor we’re on the hunt for a focused Reservations and Events Agent, someone who knows what our guests want and can take staying with us a dream come true. You’ll be a master at taking reservations, chasing bookings and be in the know about all our delicious food and beverage packages ensuring that maximum occupancy and room rates are achieved. When it comes to our guests, you’ll know who’s who and what’s what so that the reception team is kept up to date with our occupancy levels, no-shows, VIP’s and special events. We’re also looking for someone who is champion of Valor Hospitality Europe Limited’s purpose, values and behaviours, spreading the word where you can about what we do.
If we’ve got you SOLD then get in touch today. We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
What you'll be doing as Reservations and Events Agent
- Top quality customer service
- Working as part of a great team
- Take enquiries and bookings via telephone and online bookings
- Converting enquiries into sales
- Processing, amending and updating bookings as required
- Maximising revenue through upselling
- Administration and Technology savvy
- Available to work when the team and customer needs you most
Requirements:
- Excellent communication, interpersonal, and problem-solving abilities.
- A passion for hospitality and a relentless commitment to excellence.
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well‑fuelled.
- Access to high‑street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer‑a‑friend bonuses, starting at £250.
Caring for your health and wellbeing, both in and outside of work
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
Supporting your hospitality career growth
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Reservations and Events Agent employer: Valor Hospitality Partners, LLC
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations and Events Agent
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Valor's values and mission. This way, you can show them you're not just a great fit for the role, but also for their team culture.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Being able to share these stories will make you stand out as a passionate candidate.
✨Tip Number 3
Be ready to discuss how you can maximise revenue through upselling. Brush up on the food and beverage packages they offer, so you can suggest ways to enhance guest experiences while boosting sales.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Valor family right from the start!
We think you need these skills to ace Reservations and Events Agent
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your love for customer service in your application. We want to see that you eat, sleep, and breathe hospitality, so share any relevant experiences that showcase your dedication to making guests feel special.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and qualities we’re looking for in a Reservations and Events Agent. Mention how you can contribute to our mission and values.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s values and mission. Understand what makes their customer service stand out and be ready to discuss how you can contribute to that. This shows you’re genuinely interested in the role and the company.
✨Show Off Your People Skills
As a Reservations and Events Agent, communication is key. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your interpersonal skills and problem-solving abilities, which are crucial for the job.
✨Be Ready to Upsell
Since maximising revenue through upselling is part of the role, think of ways you could promote additional services or packages during the interview. This could be anything from food and beverage options to special events. It’ll show you understand the business side of hospitality.
✨Flexibility is Key
Valor operates 365 days a year, so be prepared to discuss your availability and willingness to work various shifts. Highlight any previous experience in flexible roles, as this will reassure them that you’re ready to meet the demands of the job.