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- Tasks: Be the friendly face of our hotel, welcoming guests and providing top-notch service.
- Company: Join a dynamic hotel group with a focus on hospitality and guest experience.
- Benefits: Enjoy competitive pay, discounts on stays, free meals, and wellness activities.
- Other info: Flexible shifts available, with opportunities for training and career advancement.
- Why this job: Make a real impact on guests' experiences while growing your career in hospitality.
- Qualifications: A passion for service; experience in hospitality is a plus but not required.
The predicted salary is between 20000 - 25000 £ per year.
We are looking for a friendly, passionate and energetic Receptionist to join our team. First impressions are everything and you will set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and be able to offer information about hotel services, facilities and the local area. Anything to help make the guests visit that bit more special.
You will be the face of our hotel, not just to guests staying on property but to guests visiting to use our restaurants, bars and meeting rooms. You must have a natural hospitality charm and a passion for service. Ideally you will have experience of working within a branded hotel environment but this isn’t essential and full training will be provided.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days – this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training.
In addition to competitive rates of pay, we also offer:
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well‑fueled.
- Access to high‑street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer‑a‑friend bonuses, starting at £250.
- Caring for your health and wellbeing, both in and outside of work.
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
Supporting your hospitality career growth:
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Receptionist Front Office · Dunluce Lodge employer: Valor Hospitality Partners, LLC
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist Front Office · Dunluce Lodge
✨Tip Number 1
First off, make sure you know the hotel inside out! Familiarise yourself with the services, facilities, and local attractions. When you walk into that interview, your knowledge will shine through and show you're genuinely interested in making guests' stays special.
✨Tip Number 2
Practice your warm welcome! Since first impressions are everything, rehearse how you'd greet a guest. A friendly smile and a confident introduction can set the tone for the whole interaction, so let your natural hospitality charm come through.
✨Tip Number 3
Flexibility is key! Be ready to discuss your availability during the interview. Highlight your willingness to work evenings and weekends, as this shows you're committed to being part of the team and ready to jump in when needed.
✨Tip Number 4
Don’t forget to check out our website for more info on the role and apply directly! It’s a great way to show your enthusiasm for joining our team at Dunluce Lodge. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Receptionist Front Office · Dunluce Lodge
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see your friendly and energetic side, so don’t be afraid to show us your natural hospitality charm.
Tailor Your Application: Make sure to tailor your application to the role of Receptionist at Dunluce Lodge. Highlight any relevant experience or skills that align with our focus on guest service and creating memorable stays.
Show Your Passion: We love seeing candidates who are genuinely passionate about hospitality. Share why you’re excited about this role and how you can contribute to making every guest’s visit special.
Apply Through Our Website: For the best chance of joining our team, make sure to apply through our website. It’s super easy and ensures your application gets to the right place quickly!
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Show Your Hospitality Charm
As a Receptionist, your warmth and friendliness are key. Practice a genuine smile and a welcoming tone before the interview. Think about how you can convey your passion for service through your body language and enthusiasm when discussing your experiences.
✨Know the Hotel Inside Out
Familiarise yourself with Dunluce Lodge and its services. Research the hotel’s facilities, local attractions, and any unique offerings. This will not only impress the interviewers but also help you answer questions confidently and show that you’re genuinely interested in the role.
✨Prepare for Common Questions
Anticipate questions like 'How would you handle a difficult guest?' or 'What does excellent customer service mean to you?'. Prepare specific examples from your past experiences that highlight your problem-solving skills and ability to provide exceptional service.
✨Flexibility is Key
Since the role requires working various shifts, be ready to discuss your availability openly. Highlight your willingness to adapt and work during busy times, such as evenings and weekends, which shows your commitment to being a team player.