At a Glance
- Tasks: Deliver top-notch customer service and manage reservations for unforgettable guest experiences.
- Company: Join Valor Hospitality, a vibrant team dedicated to excellence in hospitality.
- Benefits: Enjoy competitive pay, discounts, free meals, and wellness activities.
- Other info: Flexible shifts, career training, and opportunities for growth await you!
- Why this job: Be part of a dynamic team and make guests' dreams come true every day.
- Qualifications: Passion for hospitality and excellent communication skills are a must.
The predicted salary is between 12 - 12 £ per hour.
We are looking for a friendly, passionate and energetic Reservations and Events Agent to join our team.
The Role
As Reservations and Events Agent you’ll be on the front line, delivering on our mission! You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.
What'll make you a great fit for us?
Do you eat, sleep and breathe customer service? At Valor we’re on the hunt for a focused Reservations and Events Agent, someone who knows what our guests want and can turn a stay with us into a dream come true. You’ll be a master at taking reservations, chasing bookings and be in the know about all our delicious food and beverage packages ensuring that maximum occupancy and room rates are achieved.
When it comes to our guests, you’ll know who’s who and what’s what so that the reception team is kept up to date with our occupancy levels, no‑shows, VIP’s and special events. We’re also looking for someone who is a champion of Valor Hospitality Europe Limited’s purpose, values and behaviours, spreading the word where you can about what we do.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognised apprenticeships which sit alongside our detailed brand training.
What you’ll be doing as Reservations and Events Agent:
- Top quality customer service
- Working as part of a great team
- Take enquiries and bookings via telephone and online bookings
- Converting enquiries into sales
- Processing, amending and updating bookings as required
- Maximising revenue through upselling
- Administration and technology savvy
- Available to work when the team and customer needs you most
Requirements:
- Excellent communication, interpersonal, and problem‑solving abilities.
- A passion for hospitality and a relentless commitment to excellence.
In addition to competitive rates of pay, we also offer:
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- ½ discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well‑fueled.
- Access to high‑street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer‑a‑friend bonuses, starting at £250.
- Caring for your health and wellbeing, both in and outside of work.
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
- Supporting your hospitality career growth.
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Hospitality Reservations & Events Specialist in Plymouth employer: Valor Hospitality Partners, LLC
At Valor Hospitality Europe Limited, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises customer service and teamwork. Our flexible shift patterns cater to your lifestyle, while our commitment to employee growth is evident through fully funded apprenticeships and internal development programmes. With generous benefits like discounted stays, free meals on duty, and wellness activities, joining our team as a Reservations and Events Agent means becoming part of a supportive family dedicated to making every guest's experience unforgettable.
Contact Details:
Valor Hospitality Partners, LLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Reservations & Events Specialist in Plymouth
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Valor's values and mission. This way, you can show how your passion for customer service aligns with their goals. Plus, it’ll help you stand out as someone who truly cares about being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and problem-solving abilities, which are key for a Reservations and Events Agent. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your enthusiasm by asking about team dynamics, training opportunities, and what a typical day looks like. This not only demonstrates your interest but also helps you figure out if this is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates. So, don’t hesitate – reserve your spot with us today!
We think you need these skills to ace Hospitality Reservations & Events Specialist in Plymouth
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your customer service skills and how you’ve gone the extra mile to make someone’s day better.
Tailor Your Application:Make sure to customise your application to fit the role of Reservations and Events Agent. Use keywords from the job description, like 'customer-focused service' and 'team player', to show we’re on the same page!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for our team. Highlight your relevant skills and experiences without rambling.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s values and mission. Valor Hospitality is all about delivering top-notch customer service, so brush up on their brand standards and think of examples from your past experiences that showcase your commitment to excellent service.
✨Show Your Passion
During the interview, let your enthusiasm for hospitality shine through! Talk about why you love working in this field and how you can contribute to creating memorable experiences for guests. A genuine passion can set you apart from other candidates.
✨Be Ready to Role Play
Expect some scenario-based questions where you might need to demonstrate how you’d handle specific situations, like a difficult customer or a last-minute booking change. Practise these scenarios beforehand so you can respond confidently and show off your problem-solving skills.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions! Inquire about team dynamics, training opportunities, or what a typical day looks like for a Reservations and Events Agent. This shows your interest in the role and helps you gauge if it’s the right fit for you.
