Food and Beverage Assistant - Marco Pierre Whit... Restaurant · Crowne Plaza Plymouth

Crowne Plaza Plymouth £19,047.60 per annum, 30 hours over 5 days per week. As an integral part of the restaurant and bar team, you will be responsible for delivering a service that delights our guests, ensuring that our brand standards are consistently maintained. Your role involves a range of duties, including the service of food and drinks from the Marco Pierre White menus. You will be actively involved in preparing the restaurant for service, ensuring high standards of presentation, providing attentive service and ensuring that our guests have a memorable dining experience.

In your role, you will be interacting with a variety of guests, hosting tables, delivering food and beverage, room service and private dining whilst maximising sales opportunities through upselling and suggestive selling.

What we would like from you:

• Waiting experience required.
• You will be an ambassador for the restaurant and the MPW brand, working hard to make every guest experience memorable.
• Passionate about Food & Beverage and delivering great guest experiences.
• Focused on making sure that the guest experience is the best that it can be and consistently support the rest of your team in delivering exceptional service experiences.
• Consistently promote a hospitable and professional image to your guests.
• Provide full co-operation to any guests requiring assistance with a prompt, caring and helpful attitude.
• Demonstrate flexibility and have a willingness to learn.
• Have a friendly and caring personality, able to keep calm under pressure, confident and organised.
• Demonstrate exceptional attention to detail, a guest first approach and a real passion for great service delivery.
• Be a team worker who is able to work autonomously or effectively as part of a team.

What Good looks like:

• Correctly uniformed and presented to the company standards every day.
• Support the restaurant and bar team in providing a first-class service to our guests.
• Ensure that service and brand standards are consistently maintained whilst complying with health and safety guidelines and legislation.
• Punctual, courteous and helpful to guests and colleagues.
• Anticipate guest needs wherever possible and promote hospitality enhancing guest satisfaction.
• Consistently deliver a memorable service experience to your guests.
• Ensure a high level of product and local knowledge ensuring that you are fully briefed and trained at all times.
• Effectively contribute to the cleanliness and maintenance of your restaurant and bar area.
• Confident at waiting tables and have experience.
• Bar experience and be over the age of 18 to work on the bar.

Benefits:

• Exclusive discounts for you, your friends and family.
• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.
• Caring for your health and wellbeing, both in and outside of work.
• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.
• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.