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- Tasks: Lead and inspire hotel teams to deliver exceptional guest experiences and drive commercial success.
- Company: Join Crowne Plaza, a leading hotel brand with a commitment to excellence.
- Benefits: Enjoy competitive pay, discounted stays, free meals, and wellness activities.
- Why this job: Make a real impact in hospitality while growing your career in a supportive environment.
- Qualifications: Proven hotel management experience and strong leadership skills required.
- Other info: Opportunities for professional development and recognition of achievements.
The predicted salary is between 36000 - 60000 £ per year.
Do you obsess about the detail? Do you consistently strive for excellence? Do you have sound financial acumen? Then let's talk. We are looking for an experienced Hotel Operations Manager to lead, inspire and motivate the operational teams in our hotel to deliver exceptional customer service and drive commercial results.
As our Hotel Operations Manager, you will be working closely with the General Manager to drive excellence throughout the hotel. Ensuring seamless guest experiences and upholding brand standards will be at the heart of your day-to-day activities. By collaborating with your department heads, you will maximise commercial results, maintain a safe and secure environment for our guests and team, and enhance employee engagement.
Requirements:
- Proven experience in hotel management, with a track record of success in delivering exceptional guest service.
- Strong leadership skills with the ability to motivate and empower team members.
- Excellent communication, interpersonal, and problem-solving abilities.
- In-depth understanding of hotel operations and guest satisfaction.
- A passion for hospitality and a relentless commitment to excellence.
In addition to competitive rates of pay, we also offer:
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
Caring for your health and wellbeing, both in and outside of work:
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
Supporting your hospitality career growth:
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Operations Manager Administration · Crowne Plaza, Chester employer: Valor Hospitality Partners, LLC
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager Administration · Crowne Plaza, Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Crowne Plaza or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching the hotel’s values and recent achievements. Show us that you’re not just another candidate; demonstrate your passion for hospitality and how you can contribute to their success.
✨Tip Number 3
Practice your leadership stories! We want to hear about times you’ve motivated a team or solved a tricky problem. Use the STAR method (Situation, Task, Action, Result) to structure your answers and keep it engaging.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Operations Manager Administration · Crowne Plaza, Chester
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about delivering exceptional guest experiences.
Highlight Your Leadership Skills: Make sure to emphasise your leadership experience in your application. We’re looking for someone who can inspire and motivate teams, so share examples of how you've successfully led teams in the past.
Be Detail-Oriented: Since we obsess about the details, ensure your application is free from typos and errors. A well-structured and polished application reflects your attention to detail, which is crucial for the Operations Manager role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Know Your Numbers
As an Operations Manager, you'll need to demonstrate your financial acumen. Brush up on key metrics related to hotel operations, such as occupancy rates and average daily rates. Be ready to discuss how you've used these figures to drive commercial results in your previous roles.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach and how you motivate teams. Think of specific examples where you've inspired your team to deliver exceptional service. This will show that you not only understand the importance of leadership but also have a proven track record.
✨Emphasise Guest Satisfaction
Since guest satisfaction is at the heart of this role, come equipped with stories that highlight your commitment to creating seamless guest experiences. Discuss any initiatives you've implemented that improved guest feedback or service quality.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Prepare for situational questions where you might need to resolve operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.