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- Tasks: Lead the Front Desk team and manage night operations with a focus on guest satisfaction.
- Company: Join Holiday Inn Southampton-Eastleigh, part of a growing hotel group with 37 locations across the UK.
- Benefits: Enjoy discounted stays, free meals, wellness activities, and generous refer-a-friend bonuses.
- Why this job: Be part of a dynamic team, develop your hospitality skills, and enjoy a supportive work culture.
- Qualifications: Experience in a hotel front office or reception role is essential; strong communication skills are a must.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
The predicted salary is between 22700 - 31200 £ per year.
Overview
£26956.80 per annum/£12.96 per hour, 40 hours per week (5 days)
Do you have strong background in a branded hotel working in afront of house or reception team?
Can you deliver brand standards anytime of the day?
Responsibilities
The Night supervisor is responsible for the running of the Front Desk and will support the management team with Night Audit.
With knowledge of the Hotel’s products and services you can dealing with all guest’s requests. This maybe additional room amenities or delivering room service.
This role requires flexibility to adapt on shift and use initiative to prepare the hotel for the day ahead.
Great communication skills and the ability to work as part of a team is essential
Benefits
In addition to competitive rates of pay, we also offer:
- Valor team member rates at our UK hotels, with rooms from just £30 Bed&Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
Caring for your health and wellbeing, both in and outside of work
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
Supporting your hospitality career growth
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
Equality and inclusion
Fancy joining our team?
We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
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Night Supervisor Front Office · Holiday Inn Southampton-Eastleigh employer: Valor Hospitality Partners, LLC
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Supervisor Front Office · Holiday Inn Southampton-Eastleigh
✨Tip Number 1
Familiarise yourself with the specific brand standards of Holiday Inn. Understanding their values and expectations will help you demonstrate your alignment with their culture during any interviews or discussions.
✨Tip Number 2
Highlight your experience in front office operations, especially any night shift roles. Be ready to share specific examples of how you've handled guest requests or resolved issues during late hours.
✨Tip Number 3
Prepare to discuss your flexibility and adaptability in a fast-paced environment. Share instances where you've had to think on your feet or manage unexpected situations effectively.
✨Tip Number 4
Network with current or former employees of Holiday Inn. They can provide valuable insights into the company culture and what it takes to succeed in the Night Supervisor role.
We think you need these skills to ace Night Supervisor Front Office · Holiday Inn Southampton-Eastleigh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in front office roles, particularly in branded hotels. Emphasise your skills in customer service, communication, and any relevant night audit experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to deliver brand standards. Mention specific examples of how you've successfully handled guest requests or worked as part of a team.
Highlight Flexibility and Initiative: In your application, stress your flexibility and ability to adapt during shifts. Provide examples of situations where you took the initiative to prepare for busy periods or resolved issues proactively.
Showcase Your Knowledge of the Hotel Industry: Demonstrate your understanding of hotel products and services in your application. This could include mentioning any specific knowledge about Holiday Inn or similar brands, which will show your enthusiasm for the role.
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Showcase Your Front Office Experience
Make sure to highlight your previous experience in a front office or reception role. Discuss specific situations where you successfully handled guest requests or resolved issues, as this will demonstrate your ability to deliver brand standards.
✨Emphasise Flexibility and Initiative
The Night Supervisor role requires adaptability. Be prepared to share examples of how you've adjusted to unexpected situations in past jobs. This shows that you can think on your feet and prepare the hotel for the day ahead.
✨Demonstrate Strong Communication Skills
Effective communication is key in hospitality. During the interview, practice clear and confident communication. You might even role-play common guest interactions to showcase your skills in handling various scenarios.
✨Research the Company Culture
Familiarise yourself with Holiday Inn's values and culture. Understanding their commitment to equality and inclusion can help you align your answers with their ethos, making you a more attractive candidate.
