Guest Services Assistant - The Medlock, a Radis... Front Office · The Medlock, a Radisson Blu Hotel in Manchester

At The Medlock, we’re redefining hospitality — refined, genuine and always personal. As a Guest Services Assistant, you’ll be at the heart of the guest experience, supporting the Front Office team to create warm, confident welcomes, smooth departures and thoughtful touches that make every stay feel considered and memorable.

This brand-new 401-key hotel is set to be a game‑changer in hospitality, seamlessly integrating with one of the most prestigious entertainment and sporting destinations globally. The next evolution of the Etihad Campus will see it become a thriving sports and entertainment district, featuring state‑of‑the‑art training facilities, a world‑class 60,000 seater stadium, and vibrant leisure spaces including the Co‑op Live arena.

What you’ll be doing:

• Working closely with the Front Office Manager and wider team, you’ll support the smooth running of our Reception and Nights operations, helping to create a warm, welcoming environment where every guest feels recognised, supported and genuinely cared for.
• You’ll uphold Medlock’s brand standards, contribute to a confident service‑led culture, and take pride in delivering thoughtful, authentic moments at every touchpoint — day and night.
• You’ll be a key ambassador for The Medlock, bringing our brand to life through the care you show, the details you deliver and the standards you uphold.

About you:

• You bring an effortless warmth to the floor, delivering service that feels natural, personal and never rehearsed.
• You lead with empathy and integrity, communicating clearly, staying composed under pressure and showing up with authenticity.
• You’re genuinely invested in people, nurturing team spirit while building confidence, capability and pride.
• You’re a trusted communicator and team player — grounded, reliable and deeply connected to the character and rhythm of the city.
• You have proven customer service experience within a hotel environment, ideally in a premium, lifestyle or design‑led setting.

What’s in it for you?

• Join the pre‑opening team for a high‑profile launch within one of Manchester’s most exciting developments.
• Be part of a dynamic, fun and engaging team focused on delivering exceptional experiences from day one.
• Work closely with City Football Group, Valor Hospitality and Radisson Hotel Group — benefitting from strong support while retaining local ownership and autonomy within the wider hotel team.
• In addition to competitive rates of pay, we also offer exclusive discounts for you, your friends and family.
• Valor team member rates at our UK hotels, with rooms from just £30 B&B.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well‑fueled.
• Access to high‑street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer‑a‑friend bonuses, starting at £250.
• Caring for your health and wellbeing, both in and outside of work.
• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.

If you excel in a dynamic environment and have a keen eye for detail, we'd love to hear from you.

Our anticipated start date for this role is 6th July 2026.

Valor Hospitality promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.