At a Glance
- Tasks: Deliver top-notch customer service and manage reservations for an exciting hotel environment.
- Company: Join the vibrant team at Holiday Inn London - Gatwick Airport.
- Benefits: Enjoy exclusive discounts, free meals, and career growth opportunities.
- Other info: Flexible shifts available with training and development programmes.
- Why this job: Be part of a dynamic team making guests' stays unforgettable.
- Qualifications: Strong communication skills and a passion for hospitality.
The predicted salary is between 12.71 - 12.71 £ per hour.
Overview
Holiday Inn London - Gatwick Airport — Reservations & Events Agent: Full Time 12 month contract £26,436.80 per annum / £12.71 per hour, 40 hours per week (5 days)
What you will do
We are looking for a friendly, passionate and energetic Reservations and Events Agent to join our team. As Reservations and Events Agent you’ll be on the front line, delivering on our mission. You’ll provide attentive, customer-focused service, understand brand standards and enjoy working as part of a successful team.
What makes you a great fit
Do you eat, sleep and breathe customer service? We’re on the hunt for a focused Reservations and Events Agent who knows what our guests want and can make their stay with us a dream come true. You’ll be a master at taking reservations, chasing bookings and be in the know about all our food and beverage packages, ensuring that maximum occupancy and room rates are achieved. You’ll know who’s who and what’s what so that the reception team is kept up to date with occupancy levels, no-shows, VIPs and special events. We’re also looking for someone who champions Valor Hospitality Europe Limited’s purpose, values and behaviours, spreading the word about what we do.
If we’ve got you SOLD then get in touch today. We are open 7 days a week 365 days a year and need people to work a range of shifts and days. This means great flexibility if required. We are busier during evenings and weekends; shift patterns and contracted hours can be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.
What you'll be doing as Reservations and Events Agent
- Top quality customer service
- Working as part of a great team
- Take enquiries and bookings via telephone and online bookings
- Converting enquiries into sales
- Processing, amending and updating bookings as required
- Maximising revenue through upselling
- Administration and technology savvy
- Available to work when the team and customer needs you most
Requirements
- Excellent communication, interpersonal, and problem-solving abilities.
- A passion for hospitality and a relentless commitment to excellence.
Benefits
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast
- Discounted stays for friends and family
- 50% discount when dining in our restaurants and bars
- Free meals while on duty
- Access to high-street discounts on a range of shops, experiences and more
- Up to 40% savings on a wide range of bikes with our Cycle To Work Scheme
- Generous refer-a-friend bonuses, starting at £250
- Health, wellbeing and support
- A calendar of wellness activities, wellbeing walks and pay day treats
- Employee Assistance Programme, free confidential advice 24/7 for you and your family
- Healthcare Cash Plan options
- Career growth
- Fully funded apprenticeship programmes
- Internal development programmes to support growth
- Monthly and annual team member service awards
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Reservations and Events Agent Revenue Office · Holiday Inn London - Gatwick Airport employer: Valor Hospitality Partners, LLC
At Crowne Plaza Leeds, we pride ourselves on being an exceptional employer that values our team members and their contributions. As a Food and Beverage Assistant, you'll enjoy a vibrant work culture with exclusive discounts, wellness activities, and opportunities for career growth through fully funded training programmes. Join us to be part of a supportive environment where your passion for hospitality can flourish while you earn and learn.
Contact Details:
Valor Hospitality Partners, LLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations and Events Agent Revenue Office · Holiday Inn London - Gatwick Airport
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Valor Hospitality Partners, LLC. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Valor Hospitality Partners, LLC
Don't be shy about reaching out to Valor Hospitality Partners, LLC directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations and Events Agent Revenue Office · Holiday Inn London - Gatwick Airport
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Valor Hospitality Partners, LLC and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
