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- Tasks: Lead and inspire hotel teams to deliver exceptional guest experiences.
- Company: Join Crowne Plaza, a leading hotel brand with a focus on excellence.
- Benefits: Competitive salary, discounted stays, free meals, and wellness activities.
- Why this job: Make a real impact in hospitality while growing your career.
- Qualifications: Proven hotel management experience and strong leadership skills.
- Other info: Opportunities for professional development and recognition of achievements.
The predicted salary is between 36000 - 60000 £ per year.
Do you obsess about the detail? Do you consistently strive for excellence? Do you have sound financial acumen? Then let's talk.
We are looking for an experienced Hotel Operations Manager to lead, inspire and motivate the operational teams in our hotel to deliver exceptional customer service and drive commercial results. As our Hotel Operations Manager, you will be working closely with the General Manager to drive excellence throughout the hotel. Ensuring seamless guest experiences and upholding brand standards will be at the heart of your day-to-day activities. By collaborating with your department heads, you will maximise commercial results, maintain a safe and secure environment for our guests and team, and enhance employee engagement.
Requirements:
- Proven experience in hotel management, with a track record of success in delivering exceptional guest service.
- Strong leadership skills with the ability to motivate and empower team members.
- Excellent communication, interpersonal, and problem-solving abilities.
- In-depth understanding of hotel operations and guest satisfaction.
- A passion for hospitality and a relentless commitment to excellence.
In addition to competitive rates of pay, we also offer:
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
- Caring for your health and wellbeing, both in and outside of work.
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
- Supporting your hospitality career growth.
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Operations Manager Administration · Crowne Plaza, Chester in London employer: Valor Hospitality Partners, LLC
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager Administration · Crowne Plaza, Chester in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Crowne Plaza or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching Crowne Plaza's values and recent news. Show us that you’re not just another candidate; demonstrate your passion for hospitality and how you can contribute to their mission of delivering exceptional guest experiences.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you’ve motivated teams or solved problems in previous roles. We want to hear how you’ve driven results and created a positive environment for both guests and staff.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the Crowne Plaza team.
We think you need these skills to ace Operations Manager Administration · Crowne Plaza, Chester in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to delivering exceptional guest service and how you’ve gone above and beyond in previous roles.
Highlight Leadership Skills: As an Operations Manager, strong leadership is key. Make sure to include examples of how you've motivated and empowered your team in past positions. We want to see how you inspire others to achieve excellence!
Be Detail-Oriented: Since we obsess about the details, ensure your application is polished and free from errors. Pay attention to formatting, grammar, and clarity. A well-structured application reflects your attention to detail and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Crowne Plaza!
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Know Your Numbers
As an Operations Manager, you'll need to demonstrate your financial acumen. Brush up on key metrics related to hotel operations, such as occupancy rates and average daily rates. Be ready to discuss how you've used these figures to drive commercial results in your previous roles.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you motivated a team or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showing how your approach led to exceptional guest service.
✨Understand the Brand Standards
Familiarise yourself with Crowne Plaza's brand standards and values. During the interview, be prepared to discuss how you would uphold these standards while ensuring seamless guest experiences. This shows your commitment to the brand and its mission.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about the hotel's operations, team dynamics, and future growth plans. This not only shows your interest but also helps you gauge if the role aligns with your career aspirations.