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- Tasks: Create genuine connections and provide delightful experiences for our guests.
- Company: Join the vibrant team at Courtyard by Marriott Edinburgh.
- Benefits: Competitive pay, discounts on stays, free meals, and wellness activities.
- Other info: Opportunities for career growth with funded apprenticeships and internal development.
- Why this job: Make a real impact on guests' experiences while enjoying flexible shifts.
- Qualifications: People-focused attitude and a passion for hospitality.
The predicted salary is between 26520 - 26520 £ per year.
Courtyard by Marriott Edinburgh - Fixed Term Contract
£26,520.00 per annum/ £12.75 per hour, 40 hours per week across 5 days
Are you able to create genuine connection with people and provide moments of delight? If you are answering YES, then we want to hear from you.
We are recruiting for Guest Services Agents to join our Front Office team. You will be making our guests feel comfortable and looked after, making sure they are welcomed and cared for during their stay. You will be proactive and people focused, always looking to make an impact on the guests and bring a smile to their faces.
We are open 7 days a week, 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training.
In addition to competitive rates of pay, we also offer:
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fueled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
- Caring for your health and wellbeing, both in and outside of work.
- A calendar of wellness activities – from healthy lunches to wellbeing walks and payday treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
- Supporting your hospitality career growth.
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
Fancy joining our team? We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Guest Services Agent [FTC] Front Office · Courtyard by Marriott Edinburgh in London employer: Valor Hospitality Partners, LLC
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Agent [FTC] Front Office · Courtyard by Marriott Edinburgh in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Courtyard by Marriott's values and mission. This way, you can show how your vibe matches theirs, making it easier for them to see you as part of the team.
✨Tip Number 2
Practice your people skills! Since the role is all about creating connections, think of examples from your past where you've made someone's day better. Share these stories during your chat to really stand out!
✨Tip Number 3
Be flexible with your availability! They’re looking for someone who can work various shifts, so let them know you’re open to different hours. This shows you're keen and ready to jump in whenever needed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and perks right there, making it super easy for you.
We think you need these skills to ace Guest Services Agent [FTC] Front Office · Courtyard by Marriott Edinburgh in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with people.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've created delightful moments for guests in the past – we love hearing those stories!
Keep It Clear and Concise: While we appreciate creativity, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if it helps to organise your thoughts better.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Show Your People Skills
As a Guest Services Agent, your ability to connect with guests is crucial. During the interview, share specific examples of how you've made someone feel welcome or resolved a guest's issue. This will demonstrate your proactive and people-focused approach.
✨Be Ready for Flexibility
Since the role requires working various shifts, be prepared to discuss your availability. Highlight your flexibility and willingness to adapt to different schedules, especially during busy evenings and weekends. This shows you're committed to meeting the team's needs.
✨Research the Company Culture
Familiarise yourself with Courtyard by Marriott's values and culture. Mentioning their commitment to wellness activities and employee support during the interview can show that you align with their ethos and are genuinely interested in being part of their team.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about the training programmes or opportunities for career growth within the company. This not only shows your enthusiasm for the role but also your desire to develop within the hospitality industry.