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- Tasks: Lead the front desk, ensuring outstanding guest experiences and team support.
- Company: Join a supportive team at Hampton by Hilton Liverpool Airport.
- Benefits: Competitive pay, employee discounts, health programme, and career growth opportunities.
- Other info: Dynamic environment with opportunities for personal and professional development.
- Why this job: Make a real impact in hospitality while leading a passionate team.
- Qualifications: Experience in hotel operations and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Lead the welcome. Set the standard. Make every stay count. We’re looking for an experienced Guest Services Manager (or strong Duty Manager ready to step up) to join our established and high-performing team at Hampton by Hilton Liverpool/John Lennon Airport. This is a hands-on leadership role at the heart of the hotel — perfect for someone who thrives in a fast-paced environment, enjoys leading from the front, and takes real pride in delivering outstanding guest experiences.
At Valor Hospitality, we believe great hotels are built on great people. That means supporting our teams, trusting our leaders, and creating an environment where everyone can do their best work.
The role:
- As Guest Services Manager, you’ll be a visible leader on shift, setting the tone at the front desk and across the hotel.
- You’ll ensure brand standards are delivered consistently, guests feel genuinely welcomed, and the team is supported, coached, and motivated.
- You’ll be comfortable running shifts, handling issues calmly and professionally, and stepping in wherever needed to keep the operation running smoothly.
Key responsibilities include:
- Leading front desk operations and acting as Duty Manager when required.
- Delivering warm, confident, and professional guest service at all times.
- Handling guest feedback, issues, and complaints with care and confidence.
- Supporting check-in and check-out, payments, and guest queries.
- Mentoring and developing front office team members.
- Managing rotas, payroll input, stock taking, and ordering.
- Ensuring brand standards, cleanliness, and presentation are always on point.
What you’ll bring:
- You’re an experienced hotel operator with strong front-of-house knowledge and a natural leadership style.
- You stay calm under pressure, communicate clearly, and know how to bring a team with you — even on the busiest days.
- You’ll also bring:
- Previous experience as a Duty Manager, Guest Services Manager, or similar role.
- Experience using Opera (preferred).
- Excellent communication and phone etiquette.
- Strong customer service skills with a problem-solving mindset.
- The ability to multitask and prioritise in a fast-moving environment.
- Good attention to detail and solid computer skills.
- Additional languages are a bonus, but not essential.
Why join us?
Because you’ll be joining a supportive, close-knit team in a well-run airport hotel — with the backing of Valor Hospitality and the strength of a globally recognised brand.
We offer:
- Competitive pay, negotiable depending on experience.
- Company pension.
- Employee discounts and discounted or free food.
- Health & wellbeing programme.
- Company events.
- Free on-site parking.
- Real opportunities to grow your career with Valor Hospitality.
If you’re passionate about hospitality, enjoy leading teams, and want to be part of a hotel where people genuinely matter — we’d love to hear from you.
Guest Service Manager Front Office · Hampton by Hilton Liverpool John Lennon Airport in London employer: Valor Hospitality Partners, LLC
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Manager Front Office · Hampton by Hilton Liverpool John Lennon Airport in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Hampton by Hilton. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show up in person! If you're nearby, pop into the hotel and introduce yourself. A warm smile and a quick chat with the team can leave a lasting impression — plus, it shows you're genuinely interested.
✨Tip Number 3
Prepare for the interview by role-playing common scenarios you might face as a Guest Services Manager. Think about how you'd handle guest complaints or motivate your team during busy shifts — practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our fantastic team at Hampton by Hilton.
We think you need these skills to ace Guest Service Manager Front Office · Hampton by Hilton Liverpool John Lennon Airport in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific examples of how you've created memorable guest experiences in the past. We want to see that you genuinely care about making every stay count.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight your relevant experience as a Duty Manager or Guest Services Manager, and don’t forget to mention your skills in handling guest feedback and leading a team. We appreciate when applicants take the time to connect their background with our needs!
Be Professional Yet Approachable: While we want to see your personality, remember to maintain a professional tone in your written application. Use clear language and proper formatting, but feel free to inject a bit of warmth and friendliness. After all, we’re looking for someone who can lead with confidence and approachability!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Hampton by Hilton Liverpool/John Lennon Airport!
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Know the Brand Inside Out
Before your interview, make sure you research Hampton by Hilton and Valor Hospitality thoroughly. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Guest Services Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved guest satisfaction. Be ready to discuss how you motivate and support your team, especially during busy periods.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle guest complaints. Think of specific situations you've encountered in previous roles and how you managed them. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Dress the Part and Be Professional
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview to reflect the brand's standards. Additionally, practice good communication skills and maintain a positive attitude throughout the interview to convey your passion for delivering outstanding guest experiences.