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- Tasks: Lead the front office team to deliver exceptional guest experiences and drive hotel standards.
- Company: Join the vibrant Crowne Plaza Glasgow, a leader in hospitality.
- Benefits: Enjoy competitive pay, discounts, free meals, and wellness activities.
- Other info: Flexible shifts, career training, and a supportive work environment await you.
- Why this job: Make a real impact in hospitality while growing your career with us.
- Qualifications: Proven leadership skills and a passion for guest satisfaction.
The predicted salary is between 30000 - 40000 £ per year.
Crowne Plaza Glasgow is looking for a Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. The successful candidate will lead with purpose and vision using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations.
Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda. The Front Office Manager will be responsible for the front office team. Building a high performing team across the division is what success looks like.
We are open 7 days a week, 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training.
In addition to competitive rates of pay, we also offer:
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well‑fuelled.
- Access to high‑street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer‑a‑friend bonuses, starting at £250.
- Caring for your health and wellbeing, both in and outside of work.
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
- Supporting your hospitality career growth.
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Front Office Manager Front Office · Crowne Plaza Glasgow in London employer: Valor Hospitality Partners, LLC
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager Front Office · Crowne Plaza Glasgow in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Crowne Plaza Glasgow on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to guest experience and team management. We suggest role-playing with a friend to get comfortable with your answers and show off your leadership skills.
✨Tip Number 3
Show your passion for hospitality! During the interview, share specific examples of how you've improved guest satisfaction in previous roles. This will demonstrate your commitment to delivering an exceptional experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about Crowne Plaza Glasgow right there.
We think you need these skills to ace Front Office Manager Front Office · Crowne Plaza Glasgow in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering an exceptional guest experience and driving standards in the hotel.
Tailor Your CV: Make sure to customise your CV to highlight your relevant experience and skills. We’re looking for someone with a proven track record, so showcase your achievements that align with the Front Office Manager role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re the perfect fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Know Your Stuff
Before the interview, make sure you’re familiar with Crowne Plaza Glasgow and its values. Research their approach to guest satisfaction and think about how your experience aligns with their standards. This will show that you’re genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on how you’ve driven performance and improved guest experiences. Be ready to discuss your leadership style and how you motivate others.
✨Be Ready for Situational Questions
Expect questions that assess your ability to handle various situations, especially during busy periods. Think of specific scenarios where you had to be innovative or reactive, and explain how you resolved issues while maintaining high standards of service.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the hotel’s goals for guest satisfaction, or opportunities for professional development. This not only shows your interest but also helps you gauge if the role is the right fit for you.