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- Tasks: Lead a dynamic events team to create unforgettable guest experiences and manage budgets.
- Company: Join Crowne Plaza Glasgow, a premier destination for events and hospitality.
- Benefits: Enjoy competitive salary, flexible shifts, discounts, and wellness activities.
- Why this job: Shape a high-performing team and make a real impact in the hospitality industry.
- Qualifications: Experience in events or hospitality management with strong leadership skills.
- Other info: Opportunities for career growth and nationally recognised apprenticeships available.
The predicted salary is between 30000 - 42000 £ per year.
Do you excel in customer service and have the leadership skills to manage a dynamic team? We’re looking for an experienced Conference and Events Operations Manager to oversee our events department, ensuring high standards and memorable guest experiences every time. This role combines strategy, operations, and team development to deliver outstanding results.
About the Role
As Conference and Events Operations Manager, you’ll take ownership of the events department, leading your team to exceed service expectations while managing budgets, sales targets, and operational standards. Reporting to the Operations Manager and General Manager, you’ll drive our brand values and customer-focused approach while ensuring budgeted profitability and growth.
Key Responsibilities
- Lead and manage the events department, ensuring an exceptional guest experience and a professional team image.
- Oversee budgets, financial targets, and forecasts, tracking departmental revenue, costs, and profitability.
- Ensure effective stock control and payroll management, aligning resources with business needs.
- Drive a culture of service excellence, addressing feedback, reviewing customer reports, and improving standards.
- Train, develop, and mentor your team, conducting performance reviews and fostering career growth.
- Maximise sales through promotional initiatives, departmental selling culture, and proactive engagement with guests.
- Maintain compliance with all Health and Safety, food safety, and security standards.
Qualifications
- Strong background in events or hospitality management with proven leadership experience.
- Excellent communication skills, client focus, and financial acumen.
- Flexible availability, including weekends and evenings as events demand.
This is a fantastic opportunity for a motivated professional to shape a high-performing events team and contribute directly to the success of our hotel. Apply today to lead our Conference and Events team to new heights!
Why Join Us:
- Career Growth: This position offers significant opportunities for personal and professional development in a dynamic and growing hospitality environment.
- Competitive Salary: We offer a competitive salary and benefits package, reflecting your experience and qualifications.
- Supportive Team: You will work with a passionate team that is dedicated to providing exceptional events and maintaining our status as a premier event destination.
- Innovative Culture: Our hotel prides itself on creativity and innovation in the hospitality sector, encouraging team members to bring new ideas to the forefront.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training.
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family.
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
- Caring for your health and wellbeing, both in and outside of work.
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
- Supporting your hospitality career growth.
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Conference and Events Operations Manager - CP G... Conference & Banqueting · Crowne Plaza Glasgow in London employer: Valor Hospitality Partners, LLC
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference and Events Operations Manager - CP G... Conference & Banqueting · Crowne Plaza Glasgow in London
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the hospitality sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for events and customer service shine through. Be yourself and share your unique experiences that make you the perfect fit for the role.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance at landing that dream job.
We think you need these skills to ace Conference and Events Operations Manager - CP G... Conference & Banqueting · Crowne Plaza Glasgow in London
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your background in events or hospitality management. We want to see how your leadership skills and customer service experience can shine through!
Be Specific About Your Skills: Don’t just say you’re great at managing budgets and teams; give us examples! We love seeing how you've tackled challenges in the past and what results you achieved. It helps us picture you in the role.
Tailor Your Application: Make sure your application speaks directly to the job description. Use similar language and focus on the key responsibilities we’ve outlined. This shows us you really understand what we’re looking for!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the specifics of the Conference and Events Operations Manager role. Familiarise yourself with the key responsibilities like budget management and team leadership. This will help you demonstrate your understanding of what’s expected and how you can contribute.
✨Showcase Your Leadership Skills
Since this role requires strong leadership, prepare examples from your past experiences where you successfully led a team or improved service standards. Be ready to discuss how you’ve trained and developed team members, as this is crucial for the position.
✨Emphasise Customer Focus
The job is all about delivering exceptional guest experiences. Think of specific instances where you went above and beyond for customers. Highlighting your commitment to service excellence will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their approach to team development or how they measure success in the events department. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
