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- Tasks: Lead the Food and Beverage team to deliver exceptional guest service.
- Company: Join a supportive team at Hampton by Hilton Liverpool John Lennon Airport.
- Benefits: Competitive salary, employee discounts, health programme, and career growth opportunities.
- Why this job: Make a real impact in a dynamic hotel environment while developing your leadership skills.
- Qualifications: Experience in hospitality and strong communication skills are essential.
- Other info: Flexible shifts and a chance to work with a globally recognised brand.
The predicted salary is between 25000 - 35000 £ per year.
Hampton by Hilton Liverpool John Lennon Airport is seeking a Senior Guest Services Manager - Food and Beverage, offering £30,180 per annum for 40 hours per week.
As Senior Guest Services Manager, you’ll be at the heart of our operation – leading the Food and Beverage team to deliver exceptional service across the guest journey. From a warm welcome to a perfectly presented breakfast, you’ll set the standard, empower your team, and ensure that every guest leaves with a smile.
The role involves being a visible leader on shift, ensuring brand standards are delivered consistently, guests feel genuinely welcomed, and the team is supported, coached, and motivated. You’ll be comfortable running shifts, handling issues calmly and professionally, and stepping in wherever needed to keep the operation running smoothly.
Key responsibilities include:
- Acting as the ‘Hotel Duty Manager’ during your shift, responsible for the hotel’s smooth operation.
- Carrying out security checks of the building and recording any issues for rectification.
- Supervising the shift to ensure all duties are carried out to department standards.
- Efficiently scheduling staff in accordance with business forecasts and completing payroll requirements.
- Ensuring staff arrive on time for their shifts and addressing any concerns.
- Completing daily room audits and providing feedback to Housekeeping.
- Assisting in handling and resolving guest complaints.
- Ensuring conference room areas and F&B areas are set up to company standards.
- Overseeing the breakfast/dinner operation and assisting during peak times.
- Maintaining cleanliness and adherence to Health & Hygiene and licensing laws in the bar.
- Protecting business and guest data in line with GDPR regulations.
- Monitoring working standards within Reception and carrying out coaching as necessary.
- Ensuring new Guest Service Assistants complete the appropriate training programme.
- Managing any staff performance issues that arise on shift.
- Being conversant with Operational Financial statistics and answering basic queries.
- Responsible for stock control procedures and end of month reporting.
- Attending monthly Guest Service Manager meetings as required.
- Managing the recruitment of new staff within the department.
- Providing cover for Night Managers and Night Auditor during absences.
- Ensuring a comprehensive handover to the next Guest Service Manager.
- Being aware of and observing all security procedures.
- Adhering to Health and Safety, Fire, Bomb Threat, Security, and Payment Card Industry Data Security procedures.
What you’ll bring:
- Experience as a Duty Manager, Guest Services Manager, or similar role.
- Strong food and beverage knowledge and natural leadership style.
- Excellent communication and phone etiquette.
- Strong customer service skills with a problem-solving mindset.
- The ability to multitask and prioritise in a fast-moving environment.
- Good attention to detail and solid computer skills.
- Additional languages are a bonus, but not essential.
Why join us?
- Competitive pay, negotiable depending on experience.
- Company pension.
- Employee discounts and discounted or free food.
- Health & wellbeing programme.
- Company events.
- Free on-site parking.
- Real opportunities to grow your career with Valor Hospitality.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Senior Guest Service Manager - Food and Beverage Restaurant · Hampton by Hilton Liverpool John [...] employer: Valor Hospitality Partners, LLC
Contact Detail:
Valor Hospitality Partners, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Guest Service Manager - Food and Beverage Restaurant · Hampton by Hilton Liverpool John [...]
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience.
✨Tip Number 3
Dress the part! Make sure your outfit is professional and fits the vibe of the hotel. First impressions matter, so looking sharp can give you an edge over other candidates.
✨Tip Number 4
Follow up after your interview with a thank-you email. It shows your appreciation and keeps you on their radar. Plus, it’s a great chance to reiterate your enthusiasm for the role and the team!
We think you need these skills to ace Senior Guest Service Manager - Food and Beverage Restaurant · Hampton by Hilton Liverpool John [...]
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you genuinely care about providing exceptional service and creating memorable experiences for guests.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in food and beverage management. We love seeing how your past roles have prepared you for this position, so don’t hold back on those achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Senior Guest Services Manager role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Valor Hospitality Partners, LLC
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the Senior Guest Services Manager role. Familiarise yourself with the key responsibilities, like managing shifts and ensuring brand standards. This will help you answer questions confidently and show that you’re genuinely interested in the position.
✨Showcase Your Leadership Skills
As a potential leader, it’s crucial to demonstrate your ability to motivate and support a team. Prepare examples from your past experiences where you’ve successfully led a team or resolved conflicts. This will highlight your natural leadership style and problem-solving mindset.
✨Practice Customer Service Scenarios
Expect questions about handling guest complaints and ensuring exceptional service. Think of specific situations where you’ve turned a negative experience into a positive one. Practising these scenarios will help you articulate your approach during the interview.
✨Be Ready for Technical Questions
Since the role involves using systems like Opera and Concerto, brush up on your technical knowledge. Be prepared to discuss how you’ve used similar systems in the past and how you can quickly adapt to new technologies. This shows you’re not just a people person but also tech-savvy!
